Ryan Jani Email and Phone Number

• Administer and optimize Azure environments, including virtual networks, storage accounts, and resource monitoring.• Implement and manage Azure conditional access policies, RBAC, and governance solutions.• Configure and manage DNS, DHCP, and Microsoft 365 environments.• Provide exceptional customer support, resolving complex technical issues through various communication channels.• Collaborate with cross-functional teams to ensure security compliance and optimal system performance.

• Configured storage account tiering (lifecycle management), encryption (customer-managed keys), object replication, and used IAM to maintain secure and efficient data access in Azure and AWS environments.• Deployed Linux/Windows VMs (media agents) in Azure and AWS environments to facilitate efficient data management and backups.• Troubleshot cloud network connectivity issues and configured Private Link and Private Endpoint.• Conducted root cause analysis and collaborated with development teams to improve product quality.• Key Accomplishments: Received appreciation for outstanding customer service and technical expertise.

• Performed regular maintenance and security updates on servers using SCCM and WSUS, ensuring system integrity and compliance. Upgraded a large fleet of servers and implemented highly available virtualization solutions.• Configured hypervisors and migrated VMs to new chassis on Hyper-V and VMware. Upgraded Active Directory environments and configured group policies for enhanced security and functionality.• Developed and maintained PowerShell scripts for automation and system management, improving efficiency and consistency in IT operations.• Configured and managed all network components using Meraki and Cisco products.• Provided responsive technical support to educational institutions, diagnosing and resolving hardware, software, and network issues. Installed and configured hardware devices, software applications, and network components across multiple locations.

• Installed, configured, and maintained Cisco routers and switches, Fortigate, and Cyberoam firewalls. Applied security principles and best practices, including encryption, and access control, to ensure network integrity.• Deployed and managed Active Directory and Exchange Server environments. Deployed and maintained virtualization platforms, enhancing system performance and reliability.• Utilized networking protocols and technologies such as TCP/IP, DNS, and DHCP. Designed and implemented backup procedures, monitored network traffic, and optimized resource usage.• Provided hardware troubleshooting and maintenance for SAN storages, servers, workstations, and network components. Ensured seamless operations through regular updates and proactive problem-solving.

• Administered IT infrastructure, including switches, routers, servers, and firewalls.• Implemented server virtualization, application virtualization, and unified communications solutions.• Designed and implemented messaging infrastructure with MS Exchange 2010.• upgraded servers to newer Windows Server editions, configured VLANs, and optimized network performance.