With over 17 years of experience in the BPO industry, I’ve cultivated a career marked by excellence in quality management, team leadership, and client relations. My journey has seen me thrive in roles ranging from Quality Analyst to Senior Team Manager, where I led high-performing teams, managed multiple programs, and consistently exceeded performance metrics.I specialize in data analysis, process improvement, and operational KPI management, leveraging tools like MS Office365 to deliver insightful reports and drive continuous development. I’m passionate about fostering a positive workplace culture that promotes collaboration, growth, and top-tier performance.My expertise spans client interaction, administrative oversight, and project leadership, with a strong foundation in working with US-based companies. Whether it’s streamlining workflows, maintaining critical dashboards, or presenting data for key business reviews, I bring precision and dedication to every task.I’m always open to connecting with like-minded professionals and exploring opportunities to contribute my skills to innovative and forward-thinking organizations. Let’s connect!