Ryan Jefferson Email & Phone Number

Norfolk, Virginia Area

Responsible for directing and planning the day-to day operations, organization, and long-term development of 14-state, 2 US territory region. Direct oversight, leadership, and management of all field operations including all recruiting, hiring, performance management, process improvement, training, contracts management, and contract performance, including financial and service delivery performance.✯ Created and implemented a monthly regional town hall feedback forum allowing employees to anonymously submit questions, suggestions, and concerns through a team representative which were answered and distributed region-wide to ensure the communication loop was strong ✯ Per capita efficiency increased 20%, timeliness and quality increased 10% as a result of regional initiatives, performance management, and goal setting ✯ Created and led program initiatives including the program’s performance measurements, employee compensation and structure, recruiting procedures, new hire onboarding, formal employee feedback channels, employee recognition program, and program-wide communications

Hampton Roads, Virginia Metropolitan Area

Create, implement, and execute a strategic vision for the program’s field component; responsible for maximizing revenue, margin, efficiency, customer satisfaction, and growth for all 4 field regions comprising 580+ field employees, front-line leaders, and senior direct reports supplemented by 280 contractor personnel✯ Established "Leadership Competencies Assessment Matrix" and "Stakeholder Satisfaction Small Groups" for front-line leaders to identify and implement ideas to improve employee, customer, and business stakeholder satisfaction✯ Created and implemented the organization’s peer recognition program, "Paragon Points", aimed at creating a culture of collaboration and teamwork; 75% participation rate within the first 6 months✯ Collaborated with regional field directors and wrote the "Field Response to Increasing Workload, Share, and Stability" white paper designed to increase work volume from the federal government; the actions outlined were implemented leading to share and output rising 15% and 25%, respectively*Due to organization's decentralization strategy, position was not formalized.

Virginia Beach, Va

Provide piano accompaniment during weekly church services and special events✯ Hit more right "notes" than wrong ones✯ See things in "black and white"✯ Routinely "sharp" and "flat"✯ 88 "keys" to performance✯ Right hand is usually in "treble"✯ Left hand is all about that "bass"

Norfolk, Virginia Area

Responsible for providing services to clients seeking to optimize the management and governance of their outsourcing suppliers. Key functions include vendor contract management, vendor financial management/analysis, vendor performance management, analysis and reporting, and vendor relationship management.✯ Created and implemented formal protocol for contractual SLA validation resulting in over $100K service level credits and penalties for clients✯ Selected to serve as acting client delivery manager to support all contractual and relationship components

Norfolk, Virginia Area

Responsible for operations, productivity, customer satisfaction, contracts management, and overall performance of a region with $26 million in annual revenue and over 200 geographically dispersed employees throughout the mid-Atlantic. Budgeted, forecasted, aligned financial and business metrics for the region while measuring, monitoring, and delivering results. Motivated diverse workforce through collaboration and problem solving. Drove change while balancing customer needs. Member of senior leadership team.✯ Created targeted and innovative solutions focusing on employee morale and satisfaction resulting in the highest divisional employee retention rate (91%) nationally for 2013 ✯ Developed and successfully instituted staffing and productivity forecasting processes which led to +/- 2% accuracy quarter over quarter✯ Reduced inventory by 25% through strategic planning, effective resource movements and performance management✯ Received Performance Excellence Award in 2013 for business execution and customer satisfaction✯ Selected to serve as the field division liaison to IT department✯ Drafted company-wide communications for divisional president and vice president

Norfolk, Virginia Area

*Due to organization-wide restructuring, the District Manager position was eliminated.Mentored, trained, directed and evaluated efforts of 30 team members to maximize team productivity, quality and advancement. Provided timely and accurate feedback, extensive performance reviews and written evaluations.

Norfolk, Virginia Area

Developed and executed strategies and policies that promoted growth, customer / employee satisfaction, and compliance. Responsible for geographically dispersed staff of over 160 employees throughout Virginia and North Carolina and $14 million in annual revenue. Successfully created and implemented positive and achievable business vision through coaching, mentoring, training, and performance management.✯ Achieved highest employee retention rate (90%+) within business unit, Top 10 nationally (FY08-2011) ✯ Appointed to lead division's cost savings team as a result of improvements in district's financial performance (revenue per employee up 40% in FY08, 25% in FY09) ✯ Headed national team which successfully overhauled and redefined duties, responsibilities and compensation for front line leader position ✯ Received Outstanding Support Award in 2009 for collaboration with and contributions to internal operations team

Norfolk, Virginia Area

Mentored, trained, directed and evaluated efforts of 30 team members to maximize team productivity, quality and advancement. Provided timely and accurate feedback, extensive performance reviews and written evaluations.✯ Served as Acting District Manager on multiple occasions ✯ Responsible for tracking and driving district performance on highest priority inventory leading to exponential increases in meeting customer deadlines ✯ Created training modules for under-performing team members which led to improvements and adoption by colleagues

Norfolk, Virginia Area

Conducted timely and accurate national security clearance background investigations on behalf of the federal government. Daily duties included setting appointments, interviewing sources (neighbors, supervisors, relatives, friends), obtaining records (law enforcement, employment, residential, court), and compiling a succinct report submitted to the government to determine if individual would obtain a security clearance.✯ Ranked in Top 8% of all investigators nationally (2005) due to productivity, timeliness, and quality✯ Recipient of employee incentive plan each quarter due to exemplary overall performance

Bachelor Of Science

"Inspiring Leadership Through Emotional Intelligence", Non-Degree