Jen Ryan Email & Phone Number

Jacksonville, Florida Area

- Process design and implementation of compensation and reporting projects.- Coordination of cross functional workgroups to implement collaborative processes.- Design and maintenance of reporting using SQL Server Reporting Services, HUE, Impala, Teradata SQL assistant, Salesforce.- Research and problem resolution of data, process or design issues and implementation of production support and proactive monitoring processes.- Design data processes and implement required tables, views and stored procedures within SQL environment.

Jacksonville, Florida Area

- Utilize project management process to coordinate new projects and requests for enhancements of existing applications involving mainframe, website content management, online tools, compensation processes, and database and reporting engines.- Work directly with clients to build relationships between technology and business partners located in multiple business lines and locations.- Collaborate with business users to determine and implement solutions for business needs from requirement phase to implementation.- Educate business users on use of new applications and system processes.- Conduct data research, problem resolution, desktop assistance, production support and SQL reporting activities related to mortgage products and related processes.- Utilize tools including SQL Server Management Studio, CMS, SharePoint, SSRS, JIRA, ClearQuest and AutoSys to support reporting and data related tasks and implementation of distributed and mainframe based projects.

Jacksonville, Florida Area

- Managed and developed a team of 15-20 investment advisors handling domestic and international clients. - Supervised team members in providing appropriate financial advice, achieving desired call center metrics and driving key business initiatives.- Trained and developed team members regarding new products, initiatives and skill enhancement.- Resolved escalated client issues.

Jacksonville, Florida Area

- Coordinated training initiatives and developed training material for new and existing advisors. - Created, maintained and delivered new hire curriculum.- Designed and delivered training for new product lines. - Represented department in recruiting and mentoring programs and presentations.

Jacksonville, Florida Area

- Advised clients regarding proper asset allocation. - Provided advice and guidance for investing in various investment options including stocks, bonds and mutual funds. - Utilized online planning tools and research resources to determine appropriate investment options based on client scenarios.- Managed existing client base and proactively recruited new assets.

Ba, Economics

Mba, Finance, Information Systems, International Relations