Fire Smarts is a nationally recognized provider of fire protection education and training services. With specialized expertise in the NFPA standards the company’s team of internationally recognized instructors create and deliver custom fire suppression and fire alarm training solutions for building and fire officials, service providers and business organizations.

Telgian is a worldwide provider of comprehensive fire, security, life safety consulting, testing and inspections, and engineering/design services.- Align sales organizations objectives with business strategy through strategic planning, sales strategy development, forecasting, resource planning and budgeting.- Responsible for driving profitable sales volume and working closely with operations and finance to oversee customer profitability, retention and satisfaction. - Develop sales strategies with operations and account executives to ensure successful onboarding of new accounts and drive organic sales to increase revenue on existing accounts.- Implement marketing programs to increase brand awareness, drive qualified leads and improve customer retention.

Fire protection engineering, consulting, design, construction and maintenance services in the United States, Canada and Mexico.

Telgian is a full service fire protection company operating in the United States, Canada and Mexico. The company provides fire protection engineering, consulting, design, construction and maintenance services.- Member of the corporate executive committee responsible for strategic planning and organizational alignment - P&L responsibility for over $25 million in annual revenue- Directing the testing and inspection program for fire suppression, fire pump and fire alarm systems utilizing a traveling field inspector workforce to cover each of the fifty United States, Canada, Puerto Rico and the Virgin Islands- Directing and managing the contracted inspection and repair service for fire protection systems in client locations throughout the United States and Canada- Directing and managing account management services and inbound call center activities- Conducting account reviews and business development meetings with corporate contacts for Fortune 500 accounts

- Managed the merger of Fire Materials Group, LLC and TVA Fire & Life Safety, Inc. to form Telgian, Inc. - Established key performance indicator (KPI) metrics using the Balanced Scorecard framework to measure and improve performance - Implemented enterprise software solution utilizing Solomon (later renamed Microsoft Dynamics SL) to unify the organization on a common financial platform- Implemented time keeping application integrated with the enterprise system to measure utilization and provide accurate job-cost data - Implemented Microsoft Project Professional, Project Server and Project Web Access applications for the management of design-build fire suppression and fire alarm construction projects- Implemented company initiatives and policy changes as a result of the merger in eleven company branch offices in the United States- Redefined workflow and improved processes utilizing lean six sigma principals

- P&L responsibility for over $10 million in annual revenue- Directed and managed the contracted inspection and repair service for fire suppression and fire alarm systems in over 25,000 client locations in the United States and Canada- Directed the recruiting and management of a fire protection contractor network of over 400 contractors throughout the United States and Canada providing fire suppression, fire alarm, fire extinguisher, kitchen hood, emergency/exit lights and backflow services- Implemented Solomon Field Service Management software application (later renamed Microsoft Dynamics SL) to support the workflow, data tracking and integrated accounting requirements to process over 5000 work orders a month- Implemented Avaya IP Office phone system for call center functionality including phone queue management, agent activity data tracking and call monitoring and recording for quality control

- P&L responsibility for over $6 million in annual revenue- Created and implemented policies, procedures and workflow to facilitate revenue growth of over 300%- Responsible for hiring and training new employees to accommodate rapid growth- Obtained certifications/licenses from the fire authority and the contractors board of each state in the United States as required to perform fire protection maintenance and construction services - Designed and programmed licensing database using Microsoft Access to track and maintain over 250 company licenses needed to perform fire protection services throughout North America

Local marketing education and training programs for marketing consultants and small businesses.

- Independent insurance agency providing auto, home and health insurance for California residents- Created and implemented direct and Internet advertising program to drive quote requests- Converted quotes to active policies through effective sales approach of client education and tailored policies based on client needs- Maintained high client satisfaction and policy retention ratings utilizing strong client communication and conflict resolution skills