Product Management Analyst in Global Marketing for Srixon/Cleveland/XXIO Golf• Project Managing marketing campaign materials for Srixon/Cleveland/XXIO Golf Brands• Analyzing marketing, sales, and profitability trends using both qualitative and quantitative methodology• Conducting marketing and field research for product development and planning• Developing design briefs containing vital marketing details to assist local and international R&D and Design teams• Support for sales-related product presentations and training• Coordinates cross departmental communication to ensure marketing vision is accurate and in alignment with project goals

Business Systems Specialist with the Disney Consumer Insights team.• Oversaw daily processing and reporting of consumer insights data.• Sustained current project dashboards for internal and cross-departmental purposes• Developed ad-hoc data visualization projects according to departmental requirements to support and champion data-driven decision making• Worked with vendors to maintain project timelines and keep budgets on target

• Established and managed regular weekly, monthly, and adhoc reports on Guest experience for departmental leadership teams• Worked on cross-departmental initiatives to exchange data, leading to enhanced Guest experience, satisfaction scores, and meeting overall business requirements• Monitored social listening channels for Universal Orlando and various local theme park news websites to generate innovative insights and comparative trend analyses

• Operational leader at second largest Southwest Airlines field operation; in charge of daily workforce deployment and management of around 20-30 individuals• Partnered with senior station management to solve complex, technical, interpersonal and customer service challenges• Received leadership development training from senior management at Southwest Airlines HQ• Coordinated interdepartmental airport operations to ensure safe and efficient operations of aircraft and customer service based on flight schedule and passenger count.

• Primarily responsible for leading operation of theme park customer service locations and customer service teams which varied in size from 10-50+ individuals depending on operation need• Performed Guest recovery in escalated situations. Partnered with other lines of business to coordinate Guest recovery.• Project and analysis work on employee satisfaction• Handled sensitive information for VIP and high-profile guests• Tour Guide for VIP and Guided Tours

• Attraction Host at Jungle Cruise, Big Thunder Mountain, and the Disneyland Opera House.• Responsible for operating attractions/heavy machinery with a focus on safety and efficiency.• At Jungle Cruise: spieled and narrated to groups of up to 40 Guests several times per hour• At Main St Opera House: required to be knowledgeable of Disneyland history and heritage.• Also worked with parades team to assist with crowd control for live events and entertainment.• Received numerous Guest compliments as well as Opera House “Cast Member of the Year” award and the Jungle Cruise “Safety Award.”

• Cross functional internship for a large multi-site church in California.• Assisted in project management of daily tasks across a matrixed operational group.• Had ownership of annual demographic research project which analyzed church consumers and competitors and presented findings and analysis to senior church leadership.• Assisted with coordinating interdepartmental projects

Part of the Vanguard University Athletic Event Staff team. Duties varied depending on event but included things such as set up and tear down, keeping score/stats, shooting video, announcing, cleaning, concessions, and other various sports specific duties.

• Administered at various times resort front desk, retail, reservation, and recreation operations, Trained new employees at locations • Required flexibility and broad hospitality skillset based on changing needs of resort depending on season