Ryan (Rj) Horne, Mba Email & Phone Number

Salt Lake City, UT, US

• Developed new SaaS products for diverse international clients and established valuable internal resource applications. Manage both full time and contact software developers with domestic and international operations..
• Increased corporate profitability 50% by developing software to manage survey respondents (eliminates need for most vendors).
• Grew revenue 15% by developing tool to integrate vendors into survey respondent processes.
• Lowered vendor costs by 15% by developing CRM determining best vendor fit for each project.

• Leading 5 experienced project managers in US, the Philippines and India. Direct client interface to ensure 2,000 complex research projects were successfully completed annually. Managed all phases of project operation.
• Lowered labor costs 20% and increased productivity and efficiency by developing initial company-wide processes, policies and procedures.
• Achieved an 80% retention level of repeat business due to outstanding support provided.
• Significantly improved project outcomes by hiring and building highly effective teams providing training and leadership to new personnel personally to assure sustainable results for our client base.

Orem, Utah

• Provided leadership in survey programming, hosting and data processing for online and phone interviewing. Coordinated the work of 5 different departments with sole responsibility for the success of every project and to.
• Achieved 97% customer satisfaction record through attention to detail and organized workflow.
• Increased existing clients’ revenue by over 500% using innovative and professional solutions.
• Visited clients in Tokyo, Japan - the only Account Manager selected.

Orem, Utah

• Established effective processes to address customer service requests of over 400,000 survey respondents and surpassed acceptable service standards while staying under budget. Managed and trained 4 full-time Filipino.
• Reduced customer service response times by 50% through increased process efficiency.
• Directed all facets of the panel which included budgeting, panel recruitment and vendor selection.
• 0% employee turnover by effectively managing international teams.

Orem, Utah

• Consolidated the completely fragmented sample buying processes by forming a “one-stop shop” process to procure all external sample purchases. Managed and nurtured vendor relationships allowing for increased company.
• Estimated $200K per year savings achieved through a new and effective consolidation process.
• Successfully managed over $3.5 million in project revenues for the ‘internal clients’- accounting for ½ of all company online revenue.
• Managed over 40 vendor relationships to facilitate the success and longevity of this position.

Orem, Utah

• One of the first 4 employees on the online division- experienced in all aspects of online survey sampling: Addressing customer service requests, determining study feasibility, procuring vendors, managing workflow and.
• $1.5M yearly revenue increase in division.
• Achieved a 300% increase in annually completed surveys through effective project management.
• Created a unique work-flow system - successfully managing substantially more projects.

Provo, Utah Area

• Registered and submitted grades for the 1,500+ students annually. Design contributor of a software tool automating the application process. Organized all aspects of program recruiting ‘open houses’.
• Over 450 in attendance (25% increase) of recruiting events by successful planning and execution.
• Trusted with overseeing sensitive information regarding student registration and grade processing.
• 50% paperwork reduction by consulting on the development of a web application processes.

Provo, Utah Area

• Recruited students and answered questions regarding credit, cost and safety. Interviewed, selected and ensured participant paperwork completion. Co-taught preparation courses before leaving for the Philippines.
• Doubled recruitment levels.
• Produced detailed preparation materials for interns.

Manila Philippines

• This department marketed greeting cards to fund worthwhile programs. Utilized Tagalog language proficiency trained greeting card selling consignees. Unaccompanied, set-up stand locations and meet with consignees.
• Determined profitability of retail stand location, offered suggestions for increasing sales.
• Eliminated errors in the UNICEF’s Greeting Card website which increased sales.
• Successfully negotiated for prime selling locations.

Mba, Information Technology

Ba, International Relations

Activities and Societies: Participated in Students for International Development.Minor in International Development