Bar Back
Western Springs, Illinois, United States
- Addressed customer concerns swiftly, leading to a 95% customer satisfaction rate, reflected in post-visit surveys - Managed the POS & CRM system and entered 40+ orders per hour with zero errors- Coordinated with the bartenders, reducing order times by 10% during peak hours- Provided extensive knowledge of the menu, including ingredients, preparation methods, and wine pairings, effectively guiding guests through the night- Assisted in the setup and maintenance of the bar area, ensuring all supplies, glassware, and equipment were clean, polished, and readily available for service. - Managed stock inventory, closely monitoring levels of beverages, garnishes, and bar supplies to proactively restock and minimize disruptions during service.- Maintained cleanliness and organization throughout the bar area, including the bar back station, glassware storage, and prep areas.