1. Lead program, policy and planning efforts for the Office of Regional Markets (ORM), participate as a member of the management team in the Bureau of Energy Markets and Electric Infrastructure, serve as Bureau representative for internal and external customers in the area of regional markets, and work with the Bureau Director to coordinate special projects for ORM.2. Conduct the day-to-day managerial and policy development affairs of the ORM, including completion of short and long-term complex work products in the areas of regulatory economics, engineering, and policy. Lead ORM interaction with Commission delegate to the Organization of MISO States. 3. Represent Wisconsin perspective on RTO and RSC issues from an economics, engineering, or policy perspective, and participate as Wisconsin representative on assorted OMS or MISO groups as appropriate or assigned.4. Management and supervision of ORM staff in the areas of engineering, economics and policy development, including assigning work, monitoring performance, providing leadership, coaching, and guidance to staff, and overseeing the process of hiring staff. 5. Develop employee objectives, performance standards, performance evaluations, and individual development plans; and conduct employee evaluations.

1. Provided complex comprehensive policy analysis and lead policy review of energy market issues for the Office of Regional Markets in addition to Program and Policy Analyst responsibilities.2. Coordinated and led policy-focused special projects with team members including special memos and reports to the Organization of MISO States (OMS) Delegate Commissioner. 3. Led or participated in an advocacy role on behalf of the Office of Regional Markets in internal and external groups, including serving as Co-Chair of the OMS Distributed Energy Resources Work Group for two years.

1. Analyzed regional energy market issues, including transmission cost allocation, distributed energy resources, resource adequacy and reliability, planning, and other prevalent energy issues.2. Monitored and evaluated federal and regional energy market proposals and policies on behalf of the State of Wisconsin.3. Prepared briefing memos and regularly report to the OMS Delegate Commissioner at the PSCW on the status of ongoing OMS and MISO proposals and initiatives. 4. Participated in and interfaced with OMS Workgroups and MISO Stakeholder Entities

1. Advised public utilities on compliance with the Wis. Administrative Code and Wisconsin state statutes for their service areas in regard to regulated utility service.2. Analyzed rate cases for consumer issues, including updates to consumer information systems, implementation of smart metering and other technologies, and the impact of new programs on consumers.3. Worked with customers to resolve disputes with their utilities or answer questions about regulation of public utilities in WI.4. Investigated complex customer complaint issues, including formal appeals before the Commission.5. Conducted training for Public Service Commission staff and utility management staff on consumer-related statutes, rules and regulations, and best practices.6. Partnered with Commission staff on complex issues including solar energy interconnection tariffs, lead service line replacement, and general utility tariff revision.7. Collaborated with team members to improve resources in Consumer Affairs Division.

Graded assignments and exams, conducted exam review sessions, helped students, and performed other miscellaneous tasks for a Legal History and Public Affairs course, an Urban Problems and Solutions course, and a Performance Evaluation and Measurement course

1. Analyzed Energy Market Participants in Office of Enforcement, Division of Analytics and Surveillance2. Investigated Surveillance Screen Trips using research and large data sets processed through SAS 3. Developed framework to hasten Surveillance Screen Trip process to investigation or dismissal 4. Tested framework through investigation into CAISO market screen trip for congestion manipulation

1. Conducted Research with Political Science faculty member Dr. Candy Young 2. Examined how Political Science Departments across the US use learning outcomes and assessment results for the purpose of marketing their program to potential students as well as to examine how the field compares to other fields of study

1. Assisted veterans and learned about the functions of the Regional VA Medical Center 2. Worked to highlight and improve specialty clinic inefficiencies

1. Worked store front-end, including cash register, returns, and cleaning and restocking2. Assisted customers with general customer service, including answering questions, helping with the location of items, and providing friendly service