Ryan Lee Email & Phone Number

Kirkland, WA, US

Mountain View, WY, US

Building something new

New York, NY, US

Helping the team and organization in its growth phase

New York, NY, US

• Building a complete cloud native marketplace and B2B commerce platform to power the future economy
• Founded company after speaking with 30+ Fortune 500 planning to launch marketplaces
• Built the vision, strategy, product roadmap, and execution plan to deliver a product by August 2020
• Drove execution and continued to iterate to create an end-to-end marketplace platform product
• Designed the brand and digital assets for the company, aligning with a specific brand archetype
• Wove Fintech and Logistics into the fabric of our product to create a differentiated offering

Plano, Texas, US

• Building cloud based products connecting businesses to payment networks, processors and financial institutions.
• Leveraging design thinking to collaboratively build the first click-to-deploy payments cloud
• Delivering an elegant and intuitive config, dashboard and management user interface
• Collaborated with marketing to create product branding from our website to presentations
• Championing the product mindset across engineering moving away from custom solutions
• Leading strategic transition to Kubernetes to increase agility and help become cloud agnostic

Dallas, Texas, US

• Turvo provides a collaborative cloud based logistics platform (SaaS). Recruited to create the payments product strategy, build our capability maturity, and commercialize the business.
• Evangelized the financial management and payments product to B2B CEOs, CFOs & CIOs
• Secured a strategic partnership with a top 10 bank to create the payments platform
• Business and product owner facilitating real-time B2B payments processing
• Productized enterprise accounting integrations with NetSuite, Oracle, Xero and SAP
• Strategically led the mobile competitive analysis, target market focus, launch and growth

Cupertino, California, US

• Recruited to drive the Apple Pay fraud strategy, private label store card product and launch payment gateways across 14 countries. Head of International Payment Gateway Integration and Private Label Products
• Executive Product Owner (DRI) for Private Label Store Card “Keynote” Product Launch
• Grew Apple Pay In-App support by working with payment startups ahead of launches
• Led international business development to drive Apple Pay payment gateway adoption
• Orchestrated product delivery of the private label and store card "keynote" launch for 2015
• Ensured final products provided a seamless payment experience with the highest security

Foster City, California, US

• Led the introduction of new products and services, innovation, benchmarking, strategic initiatives and best practices for consumer services business.
• Prepared all presentations including executive briefings, business strategy and financials
• Product owner for the Visa 911 emergency cash mobile digital customer experience
• Directed the mobile initiative to drive business to Visa's lost and stolen service offering
• Met with key clients to provide strategic context on product and service offerings
• Led the analysis, recommendation and launch of strategic sites to expand our global footprint

Foster City, California, US

• Recruited to develop and execute a strategic framework to successfully launch a new startup organization for Global Consumer Services.
• Successfully hired and trained 20+ professionals in three months to support a new site
• Managed a budget of more than $2.5M while growing capacity without additional headcount
• Launched the business intelligence and analytics organization from hiring to operationalizing
• Coordinated compliance projects to ensure the organization met the corporate audit needs
• Built operations support to serve contact centers, clients, vendors and account management

Boca Raton, Florida, US

• Recruited to direct and deliver the program for the Order to Cash initiative for on-demand High Volume customer billing and revenue systems web-platform.
• Architected and delivered the charter Service Oriented Architecture (SOA) implementation
• Built web-services to encapsulate legacy systems to integrate into a modern web platform
• Developed an RFP for an Enterprise Service Bus (ESB) and strategic partner for SOA
• Drove architecture and business requirements to integrate Monitoring, Billing and Marketing
• Created a program roadmap for the integrated services strategy for short, near and long term

Boca Raton, Florida, US

• Promoted to lead finance technology and business initiatives for account management, customer billing and collections.
• Orchestrated a $35M escheatment initiative recovering $8M in revenue through due diligence
• Directed the Hurricane Katrina initiative sizing up recurring losses resulting in a $5M payout
• Architected, built and refined the customer retention product saving $300M+ in revenue
• Designed a hashing and cryptography engine for PII storage and transit for engineering
• Built a past due balance platform to stop customer service requests saving $3M annually

Boca Raton, Florida, US

• Promoted to build the capability maturity of the Financial Planning and Performance Analysis team through enabling technologies and process improvements.
• Envisioned and architected an on-demand business intelligence and analytics platform
• Built a performance management system for associate and management bonus incentives
• Migrated and implemented a centralized workforce management system across 12 sites
• Integrated telephony, payroll and human resources systems into workforce management
• Technology liaison for operations executives brokering technology project funding

Boca Raton, Florida, US

• Recruited to develop solutions, create automation and augment processes with complementary technologies.
• Developed an interim enterprise system for field service during a critical system migration
• Built an ETL and data integration engine to connect 50+ systems to a central data lake
• Architected a centralized reporting system for ACD, IVR, Alarm and Workforce metrics
• Reduced headcount requirements for the resource desk by automating data extraction

Mba, Finance, Management And Marketing

Executive Education, Managing And Developing A Technology Product Strategy

Bs, Management Information Systems

Certification, Project Management & Problem Solving And Decision Making