Developed business case proposal to redesign customer Trade Confirmations in anticipation of TD Ameritrade integration- Through modern design, this lead to a 40-50% reduction in page length, resulting in $4 million in annual savings- Business case approved December 2020Served as Product Manager for Trade Confirmation redesign project- Work with UX vendor to transform my wireframe into development-ready designs- Work with market research vendor to receive client… Show more Developed business case proposal to redesign customer Trade Confirmations in anticipation of TD Ameritrade integration- Through modern design, this lead to a 40-50% reduction in page length, resulting in $4 million in annual savings- Business case approved December 2020Served as Product Manager for Trade Confirmation redesign project- Work with UX vendor to transform my wireframe into development-ready designs- Work with market research vendor to receive client feedback- Conduct internal surveys from internal SME’s- Worked with Legal, Compliance, and SME teams to modernize regulatory content- Provided functional specifications, system diagrams, visual mockups, and user stories- Worked with technology teams to plan and execute on project within twelve months- Remained on-scope, on-time, and on-budget through projectBuilt digital repository of all Trade Confirmation data- Work with source domains, data warehouse (Teradata), business intelligence (Tableau), and risk management partners to build tables within the Firm’s Integrated Data Warehouse (IDW)- Designed table schema’s | provided ETL logic | wrote SQL for business intelligence teams | provided Tableau wireframes and build process reconciliations that ensures process transparency- Provide updates to Trade Confirmation Governance CouncilReplace Operations manual control for Statement Checkout- Wrote custom SQL outputs, per team, based on requirements, provided SQL to data analytics partners for creating automated report and systematically uploading into control cards- This solution allowed us to retire a utility with an annual license fee of $300kServed as Product Manager for Client Reporting non-project scrum team- Worked with business partners to translate business requirements into technical requirements within Jira- Created functional specifications, system diagrams, visual mockups, and prioritization methodology- Monitor development progress and communicate challenges/success Show less

-In support of the Firms' Enterprise Risk Management methodology, develop strategic plans to transform the Operations control environment through end-to-end value engineering, aggressive industrialization, and change management.-Develop business cases and project charters to advocate for project funding based on strategic vision, present before leadership, and negotiate outcomes with stakeholders.-Create procedures and champion the need for cross-enterprise Change Management… Show more -In support of the Firms' Enterprise Risk Management methodology, develop strategic plans to transform the Operations control environment through end-to-end value engineering, aggressive industrialization, and change management.-Develop business cases and project charters to advocate for project funding based on strategic vision, present before leadership, and negotiate outcomes with stakeholders.-Create procedures and champion the need for cross-enterprise Change Management plans.-Design and implement automated solutions that eliminate manual quality controls across Operational Services.-Serve as lead Six Sigma Black Belt for Operational Services projects.-Recruit and lead three teams across two states-Mentor junior staff and new managers.-Advise senior leadership on available technology, process improvement, and data solutions to solve business needs.-Balance team budget.-Report directly to the Vice President of Operational Control. Show less

Hired a team of business system analysts to support Schwab's Portfolio Accounting & Record Keeping System (SPARKS).- Managed a team of offshore application developers (JAVA, .Net, etc.) to build, design, test, and deliver new applications designed to replace manual processing.- Served as the LSSBB project lead for Operations-wide process improvement initiatives.-Served as the subject matter expert on Fixed Income, Option, and Wash Sale systematic calculations.-Led multiple Six… Show more Hired a team of business system analysts to support Schwab's Portfolio Accounting & Record Keeping System (SPARKS).- Managed a team of offshore application developers (JAVA, .Net, etc.) to build, design, test, and deliver new applications designed to replace manual processing.- Served as the LSSBB project lead for Operations-wide process improvement initiatives.-Served as the subject matter expert on Fixed Income, Option, and Wash Sale systematic calculations.-Led multiple Six Sigma projects. -The most impactful project was for our Client Tax Reporting team that resulted in a reduction in errors by 42% (250,000 decrease in Corrected client tax documents YOY), 30% reduction in call volume YOY, and 15% reduction in overtime pay YOY. -As a result of this project, I won my second "Challenger" award, which is awarded to the top 50 employees at the Firm, per year. Show less

-Served as the lead business analyst for Schwab's Portfolio Accounting & Record Keeping System (SPARKS). SPARKS is widely-considered one of the most complicated technology solutions at the Firm.-Led the design, testing, and implementation of new IRS regulations for Complex Debt securities.-Implemented multiple Six Sigma process improvement initiatives.-Provided training and support to Operations business units.-Served as the point-person for complex client… Show more -Served as the lead business analyst for Schwab's Portfolio Accounting & Record Keeping System (SPARKS). SPARKS is widely-considered one of the most complicated technology solutions at the Firm.-Led the design, testing, and implementation of new IRS regulations for Complex Debt securities.-Implemented multiple Six Sigma process improvement initiatives.-Provided training and support to Operations business units.-Served as the point-person for complex client escalations.-Managed a team of offshore application developers (JAVA, .Net, etc.) to build, design, test, and deliver new applications that replace manual processing.-Mentored junior data analysts. Show less

-Tasked to facilitate a funded project to ensure Fixed Income transfer data was systematically sent and received from contra broker firms, per new IRS requirements-Taught myself the entire CBT process and assisted in delivering accurate Fixed Income data to meet our regulatory requirements.-Attended nightly meetings with offshore technology partners to develop web applications to streamline processes.-Wrote business requirement documents.-Developed a process improvement… Show more -Tasked to facilitate a funded project to ensure Fixed Income transfer data was systematically sent and received from contra broker firms, per new IRS requirements-Taught myself the entire CBT process and assisted in delivering accurate Fixed Income data to meet our regulatory requirements.-Attended nightly meetings with offshore technology partners to develop web applications to streamline processes.-Wrote business requirement documents.-Developed a process improvement initiative that eliminated the need for two onshore staff members and 8 offshore support staff. -As a result of this project, I won my first "Challenger" award, which is awarded to the top 50 employees at the Firm, per year. Show less

-Served in a multifaceted role, assisting both Advised and Retail clients on complicated tax reporting calculations.-Learned the intricacies of investment tax regulations.-Prioritized and resolved client escalations.-Streamlined multiple manual processing efforts.