Ryan M. Email & Phone Number

California, United States

Campbell, CA, US

Campbell, CA, US

San Jose, California, US

• Significant Contributions
• Developed operational tool to simulate transactions on behalf of customer to improve troubleshooting times. There are now 3 incidents that have been resolved in less than 15 minutes because of this tool.
• Developed and documented operational tools to reduce hands-on time spent by support staff (e.g. an asset purchase simulator, a monitoring verification script/runbook, and a fabric based Ops run-command script).
• Expanded Splunk data ingest and alerts/reports/dashboards to include engineering/development environments and also fill visibility and monitoring gaps. These allowed for better assessment of detailed service.
• Deployed, configured, and maintained a 125+ server DR site. This allowed TiVo to have a working failover site for clients while also permitting the team to decommission a previously failed DR site.
• Replaced an entire service composed of 4 high-traffic machines in 3 days w/o impacting critical services. This change cut off 11-days from the project timeline. Responsibilities

Gilroy, CA, US

• Worked closely with staff to understand and document business requirements for translation into functional, technical, and design specifications to support the development and multi-phase implementation of SAP Business.
• Implemented new ticket tracking system that vastly improved service quality and reporting abilities. (Resolution and response times significantly lowered)
• Wrote a variety of Reports, such as clinician productivity report, to drive crucial management decisions using Crystal Reports or Visual Studio for MS SQL server.
• Designed and Implemented a fully electronic staff satisfaction survey and CANS Assessment tool using InfoPath and MS SQL.
• Standardized, improved, and automated a variety of change management processes such as computer addition and removal from the domain.
• Assisted with the development of a custom, coordinated-care document tracking app to reduce the risk and over-management associated with untimely client-related documents.

Framingham, MA, US

Consulted and advised customers on options to solve various hardware and software related issues.

San Jose, CA, US

Collected and analyzed road, traffic, and accident data for various departmental objectives.Collaborated with pavement management team to update the county’s pavement condition index allowing for more efficient allocation of repair funds.