Ryan O'Neill Email & Phone Number

In this six month secondment I lead a team of 8 Financial Health specialists in Customer Operations, including 2 experts.

United Kingdom

Plymouth, United Kingdom

Plymouth, United Kingdom

Plymouth, United Kingdom

As the first point of contact for approximately 200 accounts, I am responsible for proactivelymanaging existing and growing new relationships with key contacts in order to encourage repeatcustom whilst also gap filling product lines to ensure maximum conversion.I am the first point of contact through sales and promotion to invoicing and dispute resolution.- Grow and manage relationships with key contacts- Proactively managing all aspects of accounts through sales and promotion to dispute resolution- Networking and negotiation of favourable terms with suppliers to increase company margins- Identifying new lines and opportunities with both existing and new client base

Plymouth, United Kingdom

Primarily responsible for the two key accounts within the branch – I quickly built effectiverelationships with key decision makers to increase order values and frequency in order to contributetowards and achieve branch sales targets. I was also responsible for sourcing and purchasingproducts and lines, regularly networking with suppliers and manufacturers to aid my negotiation offavourable terms and pricing, to increase company margins. I was also responsible for generaladministration work including invoicing clients and maintaining a filing system.- Purchasing experience- Building effective relationships to increase sales and value- Networking and negotiation of favourable terms to increase company margins- Identifying new lines and opportunities

Brighton, United Kingdom

I am responsible for handling any credit related queries and issues, with a focus on securing repayment to the company of overdue funds by the fastest available method in order to avoid potential losses or write offs whilst adhering to internal compliance and processes. In this role it is important to produce effective results whilst also delivering a world class customer service experience.• Resourceful negotiation to secure re-payments and provide win-win outcomes• Handling confidential information in line with regulatory and compliance procedures• Routinely surpassing metrics driven targets and identifying opportunities for improvement• Handling difficult situations with an empathic, personable, and professional approach at all times• Versatile to a dynamic range of clients including high profile and high spend individuals / small business• Bespoke relationship management with clients to increase brand loyalty and satisfaction

Brighton, United Kingdom

In this seasonal position I worked face to face with both new and existing tenants to construct, present, and distribute documentation that would accurately reflect key information within rental properties in compliance with laws and guidelines. This was a mobile position requiring travel between properties requiring effective planning, resourceful interpersonal skills, and excellent time management in order to ensure targets are met and appointments upheld. • Calm and focused in highly pressurised situations• Effective planning and time management • Delivering difficult messages in a professional and empathic manner

Brighton, United Kingdom

In my role I was expected to have an extensive knowledge of all products in order to be able to effectively assess the needs of the customer and drive sales whilst also preparing various products. The primary focus of my role was to utilise proactive relationship management skills and techniques in order to increase traffic in store and encourage brand loyalty. Due to my experience and approach I would regularly assist in the training of new colleagues.• Cash handling, preparing floats, cashing up• General merchandising• Effectively assessing needs of the customer • Up-selling and cross-selling products• Assisting in the training of new colleagues• Proactive relationship management to encourage brand loyalty

Brighton, United Kingdom

I covered a maternity leave position whilst simultaneously working as a Barista and studying. In this supervisory role the focus was to use flexible interpersonal and sales skills to surpass sales targets. In this dynamic fast paced role I was responsible for daily running tasks such as cash management, sales forecasting, and utilising effective leadership skills to drive results and regularly surpass targets.• Flexible interpersonal skills to increase sales • Effective leadership skills• Sales forecasting • Target driven

Brighton, United Kingdom

I was the first point of contact for customers. Requiring effective personable skills and the ability to remain calm and focused under pressure to deliver an outstanding customer experience and customer retention through complaint resolution.

Aat Foundation Diploma In Accounting, Accounting, Merit

I have recently completed my Foundation Diploma in Accounting with the Association of Accounting Technicians through A+ Training –.

Diploma Of Higher Education, Digital Media Development

Activities and Societies: Course Representative Digital Media Development First YearsI have achieved a Diploma after studying various.

Diploma Of Access To Higher Education, Psychology, Distinction

Activities and Societies: Whilst studying I maintained an active involvement within the Students Union – organising regular trips.