Ryan Jordet Email & Phone Number

Fargo, North Dakota, United States

Fargo, North Dakota Area

Home Based In Fargo, North Dakota

• Maintained and developed new features for LAW PreDiscovery and Early Data Analyzer in a wide range of areas including reporting, batch printing, data import/export, document filtering, searching, and forensic image.
• Demonstrated the ability to quickly and independently learn new development languages of C# and XAML after joining the Early Data Analyzer development team in 2009.
• Recognized for dedication and strong work ethic by exceeding expectations of job duties.

Omaha, Nebraska

• Maintained and developed new features for LAW PreDiscovery throughout multiple areas of the application.
• Developed more than 30 custom built utilities for customers to support unique project requirements resulting in increased maintenance renewals and a new form of revenue for the business.
• Created internal utilities for searching data archives such as call logs and internal messaging archives which measurably increased the effectiveness of the technical support team.
• Built and managed a well-respected technical support team of 5 employees generating over $1 million dollars in maintenance revenue per year.
• Provided creative solutions to hundreds of unique problems resulting in significantly increased maintenance renewal rates and increased sales.
• Established and moderated a highly successful online product user group containing over 650 members.

Omaha, Nebraska

• Significantly improved the effectiveness of the support department by introducing a ticket tracking system and integrating it with the CRM tool used by the sales team.
• Frequently recognized by customers and coworkers for providing outstanding service.

Fargo, North Dakota

• Developed technical knowledge by providing hardware and software support for Bobcat employees.
• Provided user support for Microsoft Office 97 Professional and other Bobcat software products.
• Created multiple data entry tools using MS Access 97 and Lotus Approach.
• Improved programming skills by adding new functionality to existing Bobcat software.
• Performed hardware and software upgrades on a regular basis.
• Effectively managed a 30 hour work week while being a full time student.

Bs, Computer Science

Activities and Societies: Delta Upsilon Fraternity, Barnstormers Flight Club

Associate'S Degree, Liberal Arts And Sciences, General Studies And Humanities