Project ManagerExperienced in collaborating with internal and external stakeholders to develop comprehensive project plans, including detailed work breakdown structures, cost estimates, deliverables, resource allocation, and implementation schedules. Proficient in financial forecasting, project progress tracking, and reporting using advanced project management tools. Skilled in risk assessment and mitigation planning, ensuring realistic timelines and successful project delivery. Extensive experience leveraging Agile/Scrum methodologies to streamline project tasks and foster team collaboration. Proficient in tools such as JIRA, Microsoft Project, and other project management software.Software DeveloperAccomplished software developer with expertise in designing and customizing a wide range of web and desktop applications using technologies like .NET Framework, ASP.NET, C#, JavaScript, Bootstrap, jQuery, XML, XSLT, HTML5, and CSS3. Strong proficiency in back-end development, including advanced SQL scripting, stored procedures, database optimization, and dimensional data modeling. Adept at employing design patterns and best practices to create robust and scalable solutions. Experienced in Agile/Scrum methodologies for sprint planning and execution. Successfully contributed to diverse projects, including SaaS, Cloud, ETL, E-commerce, Accounting Systems, CRM, CMS, and POS, across industries such as Retail, Procurement, Telecommunications, Healthcare, Construction, and Real Estate. Skilled in using tools like JIRA, Asana, SVN, Git, and TFS for project tracking and source code management.Technical Support SpecialistVersatile IT professional with expertise in managing IT infrastructure, including installation, configuration, and maintenance of computer hardware and operating systems. Proficient in configuring Active Directory Domain Services and managing Microsoft 365 environments and licenses. Experienced in delivering exceptional technical support to end-users via telephone, email, and chat, ensuring prompt and courteous service. Skilled in prioritizing, scheduling, and escalating issues to appropriate technical teams when necessary. Committed to maintaining system efficiency and resolving technical challenges effectively.