• Lead the team through a successful 2013 Year End Close despite the uncertainty brought on by the U.S. Government Shutdown• Worked with SAP to identify several OSS notes for implementation• Led the transition of complex financial reconciliation efforts to government staff.• Decreased Heat Ticket Backlog by 90% over a six week period.• Delivered over 40 Standard Operating Procedures outlining Tier 3 maintenance tasks. • Resolved systemic defects related to custom and standard issues• Maintained configuration of AVC Rules and FM Derivation Rules

• Analyzed and fixed system defects related to custom reporting and resource related billing. Tested, passed quality reviews, demonstrated, and implemented changes as necessary.• Created and executed testing scenarios for new functionality. Assisted with end-user testing as needed.• Utilized remote desktop tools to demonstrate new functionality and ensure design met end-user demand prior to release into production. • Responsible for the continuity of operations associated with billing including defect resolution, scheduling, and variant maintenance.• Coordinated and led end-user training to support client with billing during the early stages of deployment.

• Led workshops between the client and implementation teams to determine the requirements in building a global solution for an Unbilled Accounts Receivables Report.• Designed and wrote the functional specifications. Documented derivations, process flows, and requirements. • Executed end-to-end testing for the Controlling Module and Funds Management Module in preparation for Go-Live. • Analyzed, fixed, and tested system defects related to custom enhancements and interfaces. Passed quality reviews, demonstrated, and implemented changes when necessary. • Gathered requirements and designed a command specific approach for existing functionality.• Performed positive and negative role testing related to the Controlling Module in preparation for the NAVSUP Supply Solution Go-Live.• Administered the Request for Change process for the entire Finance Team. Presented requests to the Change Control Board.• Configured the Costing Sheets, Assessment Cycles, and Distribution Cycles in both the test and production environments.

• Responded to live end-user phone calls from the day of the first Go-Live through the initial sustainment period of the second Go-Live. • Documented routine procedures for future use by Help Desk technicians.