Ryan Joy Email & Phone Number

Port St. Lucie, FL, US

Orlando, Florida, United States

Annapolis, Maryland

New Carrollton, Maryland

Annapolis, MD

• Lead the team through a successful 2013 Year End Close despite the uncertainty brought on by the U.S. Government Shutdown
• Worked with SAP to identify several OSS notes for implementation
• Led the transition of complex financial reconciliation efforts to government staff.
• Decreased Heat Ticket Backlog by 90% over a six week period.
• Delivered over 40 Standard Operating Procedures outlining Tier 3 maintenance tasks.
• Resolved systemic defects related to custom and standard issues

• Analyzed and fixed system defects related to custom reporting and resource related billing. Tested, passed quality reviews, demonstrated, and implemented changes as necessary.
• Created and executed testing scenarios for new functionality. Assisted with end-user testing as needed.
• Utilized remote desktop tools to demonstrate new functionality and ensure design met end-user demand prior to release into production.
• Responsible for the continuity of operations associated with billing including defect resolution, scheduling, and variant maintenance.
• Coordinated and led end-user training to support client with billing during the early stages of deployment.

• Led workshops between the client and implementation teams to determine the requirements in building a global solution for an Unbilled Accounts Receivables Report.
• Designed and wrote the functional specifications. Documented derivations, process flows, and requirements.
• Executed end-to-end testing for the Controlling Module and Funds Management Module in preparation for Go-Live.
• Analyzed, fixed, and tested system defects related to custom enhancements and interfaces. Passed quality reviews, demonstrated, and implemented changes when necessary.
• Gathered requirements and designed a command specific approach for existing functionality.
• Performed positive and negative role testing related to the Controlling Module in preparation for the NAVSUP Supply Solution Go-Live.

• Responded to live end-user phone calls from the day of the first Go-Live through the initial sustainment period of the second Go-Live.
• Documented routine procedures for future use by Help Desk technicians.