• Welcomed 1050+ Real Estate Agents to-date with an average Agent Satisfaction Rating of 4.92/5 and Employee Handoff Satisfaction Rating of 4.97/5.• Responsible for initial outreach, contract creation, and full account procurement (including email creation, platform set-up, & account quality check) for 1-on-1 and group agent onboarding sessions.• Maintain relationships and work with regional team members across the United States to ensure seamless transition of internal teams with no information lost in the process.• Trained in 17 states, 37 markets; each containing different licensing and Real Estate processes/requirements.• Point of Contact for all onboarding questions or help needed with required documents and license transfer processes.• Responsible for maintenance and creation of team Knowledge Base. Ensuring all processes used are up-to-date with ever-changing regional requirements.• Created and maintained tracking systems to ensure onboarding items are received and alerts are sent out to agents if required items are missing prior to their onboarding.

• Point of contact and relationship manager of 187 real estate agents, spanning 3 Washington DC offices (Logan Circle - DC Flagship, Georgetown, Capitol Hill).• Responsible for maintaining personal relationships with all accounts, providing regular check-ins, assisting when needed, and providing status updates with local managers on agent's experience.• Product expert for 18+ Compass platform offerings. Provided 1-1 education sessions or in-the-moment troubleshooting of system issues. Worked with system engineers to resolve reported bugs and relay detailed reports on recommended platform improvements.• Onboarded new agents who were joining real estate teams I managed. Tasks included procuring accounts, sending and submitting license transfer documentation, in-person onboarding sessions, and scheduling follow ups to ensure they felt welcomed and comfortable with their new tools.• Maintained office relationships, introduced agents to fellow members in-office, and provided in-person support for product education or real estate needs.• Regularly hosted regional agent meeting, creating to-the-point trainings which were presented to 400+ agents on the call bi-monthly. Hosting responsibilities included creating agendas, selecting topics, and providing Real Estate updates for area agents.• Coordinated schedules to allow valuable in-person availability to all three offices managed.

• Directed leasing team of 5 leasing consultants, 1 social media coordinator, 2 photography contractors and 300 property portfolio including tours, marketing, contract approval, reporting, and rental price analysis.• Developed sales strategy and implementation of one of a kind membership-based leasing membership model including contract regulation and corporate partner development.• Established 15+ standard operating procedures related to leasing, price analysis, system management, and communication standards. Conducted cross-functional meetings of 10+ people.• Resident liaison for all major escalations, resulting in 0 negative reviews and 90% resident retention.• Created innovative leasing systems such as lease end forecast, active listings dashboard, and property acquisition target list. Resulting in 85% renewal rates, sub 30 days on market leasing, and 20+ property outreach initiatives.

• Direct report to the CEO and responsible for overall day-to-day operations. Assessed company development opportunities and created procedure/process around said opportunities to be used company wide.• Project manager for all client deliverables. Responsible for associating due dates for tasks based on team availability and monitoring of client management communications. Resulting in 0 client requests missed, reduced average delivery time by 3 days, and 100% client manager response rate.• Project manager/Leader of development team of 1 software engineer and 1 data analyst and project manager for in-house software used for task management, time entry, and digital advertising campaign tracking and reporting.• Coordinated a cross-functional team of 6 people including partners, vice presidents, web developers, and client managers for all RFP submissions, resulting in 100% of RFPs being accepted.• Manager of 3 business development associates responsible for lead outreach, scheduling, and reporting. Averaging 50 cold outreach messages a week, 10 sales meetings scheduled per week, and weekly sales reports.

• Founding manager with WeWork’s largest Washington, DC-based location. Point of contact for all operations related tasks.• Manage daily operations for 2000-member community in areas such as security, detailing, member experience, maintenance/repair, community compliance, and inventory management.• Direct community service associate team of 10 employees, split between two shifts, tasked with detailing the 100,000 sq. ft. office nightly.• Manager of community’s work order management system, Zendesk, and responsible for delegation of tasks, issue resolution, and resolution reporting. Averaging 40 requests per week (120+ per month), less than 1-week close rates, and 0 operations-related contract terminations.• Planned, communicated, and coordinated logistics for monthly community Move In/Move Out. 150 members moved in and out on average per month.

• Managed the acquisition of ZRS Management’s first Washington, DC-based property located in the Petworth neighborhood. o Reduce $60,000 rent delinquency to $15,000 in 6 months that was acquired from a previous management team. o Interviewed, assessed, and selected contract vendors for tasks such as housekeeping, landscaping, and concierge services. o Audited and standardized paperless record keeping for the 161-unit community.

• Promoted from leasing consultant in 9 months, responsible for overseeing the community’s financial information as well as all leasing activities.o Responsible for property financials including $500,000 in monthly rent collection averaging less than $1,000 in rent delinquency.o Submitted week end and month end financial reporting including online payment processing and weekly bank deposits.o Audit and record keeping of 187-unit resident files, ensured consistent documentation and filing.o Facilitated lease renewal process by generating rates, processing offers, and negotiating terms resulting in 85% average occupancy of the property.

• Was a key member of The Beacon Clarendon apartment building’s sales team during it’s opening/lease up period; hitting owner-based occupancy goals for the community month-over-month and leasing to 85% occupancy in 6 months.o Generate, develop, and close incoming leads through multiple channels. Averaging 20 tours per week and signing 30% of community leasing during lease-up process.o Create leasing documents and provide excellent resident support during the move in process.

• Developed and managed company wide CRM System using SugarCRM platform• Managed Events and provided trade show assistance• Managed website and content development using Sitecore platform• Gained understanding of Marketing’s role and interaction with associated departments

• Time management skills and priority coordination regularly used• Small team management and end-of-day accounting• Direct marketing at community events (Taste of Reston/Oktoberfest Reston)

• Promoted brand to fellow students using grassroots marketing• Informed the community of the brand/company• Develop and implement personally made marketing campaigns

• Sizable amount of information about George Mason University learned and applied every day• Quickly reacted to various situations/questions with precision• Provided accurate and understandable information to guests