Ryan Peper Email & Phone Number

Austin, TX, US

Austin, Texas Metropolitan Area

• Welcomed 1050+ Real Estate Agents to-date with an average Agent Satisfaction Rating of 4.92/5 and Employee Handoff Satisfaction Rating of 4.97/5.
• Responsible for initial outreach, contract creation, and full account procurement (including email creation, platform set-up, & account quality check) for 1-on-1 and group agent onboarding sessions.
• Maintain relationships and work with regional team members across the United States to ensure seamless transition of internal teams with no information lost in the process.
• Trained in 17 states, 37 markets; each containing different licensing and Real Estate processes/requirements.
• Point of Contact for all onboarding questions or help needed with required documents and license transfer processes.
• Responsible for maintenance and creation of team Knowledge Base. Ensuring all processes used are up-to-date with ever-changing regional requirements.

Washington, District Of Columbia, United States

• Point of contact and relationship manager of 187 real estate agents, spanning 3 Washington DC offices (Logan Circle - DC Flagship, Georgetown, Capitol Hill).
• Responsible for maintaining personal relationships with all accounts, providing regular check-ins, assisting when needed, and providing status updates with local managers on agent's experience.
• Product expert for 18+ Compass platform offerings. Provided 1-1 education sessions or in-the-moment troubleshooting of system issues. Worked with system engineers to resolve reported bugs and relay detailed reports on.
• Onboarded new agents who were joining real estate teams I managed. Tasks included procuring accounts, sending and submitting license transfer documentation, in-person onboarding sessions, and scheduling follow ups to.
• Maintained office relationships, introduced agents to fellow members in-office, and provided in-person support for product education or real estate needs.
• Regularly hosted regional agent meeting, creating to-the-point trainings which were presented to 400+ agents on the call bi-monthly. Hosting responsibilities included creating agendas, selecting topics, and providing.

Washington, DC, United States

• Directed leasing team of 5 leasing consultants, 1 social media coordinator, 2 photography contractors and 300 property portfolio including tours, marketing, contract approval, reporting, and rental price analysis.
• Developed sales strategy and implementation of one of a kind membership-based leasing membership model including contract regulation and corporate partner development.
• Established 15+ standard operating procedures related to leasing, price analysis, system management, and communication standards. Conducted cross-functional meetings of 10+ people.
• Resident liaison for all major escalations, resulting in 0 negative reviews and 90% resident retention.
• Created innovative leasing systems such as lease end forecast, active listings dashboard, and property acquisition target list. Resulting in 85% renewal rates, sub 30 days on market leasing, and 20+ property outreach.

Washington, District Of Columbia

• Direct report to the CEO and responsible for overall day-to-day operations. Assessed company development opportunities and created procedure/process around said opportunities to be used company wide.
• Project manager for all client deliverables. Responsible for associating due dates for tasks based on team availability and monitoring of client management communications. Resulting in 0 client requests missed, reduced.
• Project manager/Leader of development team of 1 software engineer and 1 data analyst and project manager for in-house software used for task management, time entry, and digital advertising campaign tracking and.
• Coordinated a cross-functional team of 6 people including partners, vice presidents, web developers, and client managers for all RFP submissions, resulting in 100% of RFPs being accepted.
• Manager of 3 business development associates responsible for lead outreach, scheduling, and reporting. Averaging 50 cold outreach messages a week, 10 sales meetings scheduled per week, and weekly sales reports.

Wework White House - Washington, D.C.

• Founding manager with WeWork’s largest Washington, DC-based location. Point of contact for all operations related tasks.
• Manage daily operations for 2000-member community in areas such as security, detailing, member experience, maintenance/repair, community compliance, and inventory management.
• Direct community service associate team of 10 employees, split between two shifts, tasked with detailing the 100,000 sq. ft. office nightly.
• Manager of community’s work order management system, Zendesk, and responsible for delegation of tasks, issue resolution, and resolution reporting. Averaging 40 requests per week (120+ per month), less than 1-week close.
• Planned, communicated, and coordinated logistics for monthly community Move In/Move Out. 150 members moved in and out on average per month.

Park Place At Petworth Metro - Washington, D.C.

• Managed the acquisition of ZRS Management’s first Washington, DC-based property located in the Petworth neighborhood. o Reduce $60,000 rent delinquency to $15,000 in 6 months that was acquired from a previous.

The Beacon - Arlington, VA

• Promoted from leasing consultant in 9 months, responsible for overseeing the community’s financial information as well as all leasing activities.o Responsible for property financials including $500,000 in monthly rent.

The Beacon - Clarendon, VA

• Was a key member of The Beacon Clarendon apartment building’s sales team during it’s opening/lease up period; hitting owner-based occupancy goals for the community month-over-month and leasing to 85% occupancy in 6.

Alexandria, VA

• Developed and managed company wide CRM System using SugarCRM platform
• Managed Events and provided trade show assistance
• Managed website and content development using Sitecore platform
• Gained understanding of Marketing’s role and interaction with associated departments

Reston, VA

• Time management skills and priority coordination regularly used
• Small team management and end-of-day accounting
• Direct marketing at community events (Taste of Reston/Oktoberfest Reston)

• Promoted brand to fellow students using grassroots marketing
• Informed the community of the brand/company
• Develop and implement personally made marketing campaigns

Fairfax, VA

• Sizable amount of information about George Mason University learned and applied every day
• Quickly reacted to various situations/questions with precision
• Provided accurate and understandable information to guests

Bachelor Of Science - Bs, Marketing

Bachelor Of Science - Bs, Management