Ryan Whalen Email & Phone Number

Brooklyn, New York, Us

New York, New York, Us

- Founding Security Engineer at Casper Sleep.- Led and mentored a three-person remote Security team, enhancing their professional skills.- Developed security strategies aligned with organizational goals and best practices.- Implemented Cloud security solutions for Casper's infrastructure.- Managed security risks of 3rd party vendors and technology partners.- Ensured compliance with privacy regulations (GDPR, CPRA, PCI) and security standards (NIST800-53, SOX).- Formulated and applied dozens of Security policies and procedures.- Promoted security awareness through training and presentations.- Coordinated and conducted yearly penetration testing with 3rd party security contractors.- Created and Managed the Incident response plan to address and mitigate security incidents promptly and efficiently.

New York, Ny, Us

- Led corporate security initiatives to improve the security posture of IT infrastrucutre.- Advanced initiatives on cloud services security and identity infrastructure.- Educated engineers on security best practices in SDLC.- Developed security training for new employees.- Contributed to incident response plan development.

New York, Ny, Us

- Managed and maintained the company's website and functionalities.- Managed and maintained cloud infrastructure.- Investigated and remediated site availability issues.- Developed internal tools for the Tech Org.

Redwood City, Ca, Us

- Monitored and resolved issues in the box.com environment.- Troubleshot UNIX-based systems and networking equipment.- Developed tools and scripts for use within the Technical Operations team.

Little Rock, Ar, Us

- Responsible for analyzing, testing, isolating and repairing network and customer issues. - Performed analysis, troubleshooting and restoration of facilities including DS1, DS3, Fiber, Ethernet, etc.- Performed proactive monitoring, configuration management and fault resolution of complex voice and data services.- Performed Customer Advocate duties while maintaining a positive and professional manner at all times, during high stress situations. Takes calls and provides status from and to customers on a regular basis.- Worked in conjunction with internal/external to the company technicians/engineers to troubleshoot and resolve customer's issues.- Had direct interaction and escalated troubles internally and externally (LEC's and other carriers) on behalf of the customer.- Maintained workload through a queue, detailing each ticket with notes of steps taken, test results and resolution data.- Worked tickets of a routine complex basis and may request some support of others.- Contribute to realizing departmental company goals and objectives.

- Provide 2nd tier support for university staff and faculty- Imaged, set up, and deployed computers for staff and faculty- General networking troubleshooting (Testing network drops, IP addressing)- Troubleshooting hardware and software- Performing RMAs through dell technical support

Rochester, New York, Us

- Provided 2nd tier support for City of Rochester employees- Helped to develop the process for a city wide PC replacement project- Participated in, and helped to document, the PC replacement project- Worked with active directory (resetting passwords, account lookups, etc).- Created images to load onto city PCs

- Provided 1st and 2nd tier technical support, over the phone and in person- Imaged and set up computers for staff and customers- Worked on multiple special projects

Binghamton, Ny, Us

- Provided Level 1 technical support over the phone and in person- Provided software and OS support to staff, faculty, and students- Created new user accounts and updated passwords using Active Directory

Applied Networking And Systems Administration

Electrical And Electronics Engineering