Ryan T. Email & Phone Number

Canada

North York, Ontario, Canada

•Successfully managed a high volume of customer inquiries, serving as the primary point of contact for all CMiC customers•Maintained a high level of customer satisfaction by promptly and effectively addressing customer questions and reported problems•Investigated and resolved complex customer cases, demonstrating strong problem-solving skills and attention to detail•Developed expertise in the CMiC software, allowing for efficient testing of system scenarios and duplication of issues… Show more •Successfully managed a high volume of customer inquiries, serving as the primary point of contact for all CMiC customers•Maintained a high level of customer satisfaction by promptly and effectively addressing customer questions and reported problems•Investigated and resolved complex customer cases, demonstrating strong problem-solving skills and attention to detail•Developed expertise in the CMiC software, allowing for efficient testing of system scenarios and duplication of issues to resolve customer inquiries•Conducted web meetings with customers to gather information for investigative purposes, leading to quicker resolution of cases•Collaborated effectively with Product Team members to discuss customer inquiries, resulting in timely and effective solutions for customers•Maintained a consistent and efficient workflow by triaging product queues daily and collaborating regularly with Programming, QA and DBA teams•Consistently met or exceeded customer expectations for case resolution timeframes, resulting in high levels of customer satisfaction•Demonstrated strong adherence to company standards, procedures, and policies, ensuring consistency and accuracy in all customer interactions Show less

Orlando, Florida

•Managed multiple performers on the daily and tasked with ensuring they were “stage ready” to able perform in the hourly show•Issued, delivered, and administered costumes to fellow employee performers throughout Disney Operations and Entertainment locations •Worked in multiple locations; in operations costuming as well as on shows and parades•Maintained costumes and costuming accessories used by the performers•Built costumes for daily shows and parades following a daily track… Show more •Managed multiple performers on the daily and tasked with ensuring they were “stage ready” to able perform in the hourly show•Issued, delivered, and administered costumes to fellow employee performers throughout Disney Operations and Entertainment locations •Worked in multiple locations; in operations costuming as well as on shows and parades•Maintained costumes and costuming accessories used by the performers•Built costumes for daily shows and parades following a daily track sheet, laundered costumes, and sent out pieces that needed repair •Operated and worked with GUS, a computerized costume checkout/return system that can track costume pieces as well as send and receive pieces from across the Disney property Show less

Toronto, Ontario, Canada

•Scheduled and coordinated general maintenance, major repairs, and remodeling/construction projects for commercial and or residential properties•Processed the direct collection of monthly assessments, rental fees, deposits and payments of insurance premiums, taxes and incurred operating expenses•Oversaw and conducted routine inspections of the properties, facilities, and equipment to determine necessity of repairs or maintenance•Acted as liaisons between on-site managers or tenants… Show more •Scheduled and coordinated general maintenance, major repairs, and remodeling/construction projects for commercial and or residential properties•Processed the direct collection of monthly assessments, rental fees, deposits and payments of insurance premiums, taxes and incurred operating expenses•Oversaw and conducted routine inspections of the properties, facilities, and equipment to determine necessity of repairs or maintenance•Acted as liaisons between on-site managers or tenants and owners•Arranged and met with prospective tenants to show properties, explain terms of occupancy, and provide information about local surrounding areas•Marketed vacant apartments to prospective tenants through advertising, and other methods•Provided superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation when resolving problems Show less

Toronto, Canada Area

•Scheduled and coordinated general maintenance, major repairs, and remodeling/construction projects for commercial and or residential properties•Processed the direct collection of monthly assessments, rental fees, deposits and payments of insurance premiums, taxes and incurred operating expenses•Oversaw and conducted routine inspections of the properties, facilities, and equipment to determine necessity of repairs or maintenance•Acted as liaisons between on-site managers or tenants… Show more •Scheduled and coordinated general maintenance, major repairs, and remodeling/construction projects for commercial and or residential properties•Processed the direct collection of monthly assessments, rental fees, deposits and payments of insurance premiums, taxes and incurred operating expenses•Oversaw and conducted routine inspections of the properties, facilities, and equipment to determine necessity of repairs or maintenance•Acted as liaisons between on-site managers or tenants and owners•Arranged and met with prospective tenants to show properties, explain terms of occupancy, and provide information about local surrounding areas•Marketed vacant apartments to prospective tenants through advertising, and other methods•Provided superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation when resolving problems Show less

Bachelor Of Commerce - Bcomm, Hospitality And Tourism Management

TED ROGERS SCHOOL OF MANAGEMENT, RYERSON UNIVERSITY Bachelor of Commerce, Honours (B.Comm.), Hospitality & Tourism Management Toronto, ON

Bachelor Of Commerce - Bcomm, Hospitality Administration/Management

TED ROGERS SCHOOL OF MANAGEMENT, RYERSON UNIVERSITY Bachelor of Commerce, Honours (B.Comm.), Hospitality & Tourism Management Toronto, ON

Education record