Ryan Wall Email & Phone Number

Vancouver, Bc

• Developed an application to track, analyze, and visualize IT asset data for 50+ departments within the UBC Faculty of Medicine using JavaScript, PL/SQL, and Oracle Database• Led the application development lifecycle, gathering requirements from 15+ stakeholders, implementing changes using Agile methodologies, and modeling a database with 30+ tables• Provided application support by resolving technical issues submitted by users, ensuring smooth projectexecution• Delivered a modernized, automated solution, saving users up to 12 hours per week, significantlyimproving efficiency across several functional areas• Created PowerBI training courses and video tutorials in Articulate for future employees and faculty members

Vancouver, Bc

• Tested the efficacy of chemotherapies on 30+ variants of cultured human cells using miRNAtransfection and RT-PC• Collected and analyzed lab data in under 48 hours for presentation at weekly lab meetings• Trained summer student on 5+ experimental protocols and lab standards, increasing team productivity

Metrotown Mall, Burnaby, Bc

• Quickly processed cash, credit, return and exchange transactions using Point of Sale system, assisting up to 20 customers per hour• Demonstrated superior customer service by actively engaging with customers to ensure high satisfaction and retention rate• Resolved customer complaints and/or conflicts at the cash register and on the sales floor• Built positive relationships with customers to find the best products that suited their need

New Westminster, Bc

• Quickly and efficiently assisted customers on store and lottery purchases, operating multiple electronic systems to ensure timely and accurate transactions• Actively engaged with customers to ensure awareness of store promotions, and recruited new customers to participate in points program, obtaining customer information and accurately entered information into company database• Carefully organized and tracked inventory quantities using electronic systems