Ryan Walters Email & Phone Number

I am a Help Desk Technician for Southeast Regional Technology Group, managed service provider based out of Macon, GA. My journey to Information Technology did not a follow a clear or direct path. I got my Bachelor's degree in Philosophy at Mercer University and wrote my thesis on medieval philosophy. After a few years in the music industry, I started waiting tables, which quickly turned into a fruitful management position.I believe that that my customer service mentality coupled with my affinity for creative problem solving will make me a great addition to any IT team. When managing a restaurant, there is often nobody else to turn to. You are the final safeguard when something goes wrong. Being put in this position many times I learned some valuable lessons, but most notably this: the solution is not always what you first expect, but there is always a solution.This is something I applied to my own life when I started learning Python during the COVID-19 lock down, encouraged by a close friend in the tech industry. I would sit at the bar and take curbside orders because our dine in was closed, all the while printing my first "hello world!" into the Linux console my friend and I had dual booted on my laptop.That was over two years ago now, and while leading the restaurant out of the pandemic to the best sales in its history, I made sure to continue my studies on the side with the goal of one day starting my career in tech.Late 2021, after some introspection and research, I learned about the CompTIA A+ Certificate and the Google IT Support Certificate. Always messing with and fixing the computers at the restaurant, and always being my family's resident IT department (as I'm sure every person in the industry relates to), it seemed absurd that I had not considered the option of being an IT professional before.Not to mention, with my vast experience setting up audio equipment and computers for live shows and music studios, the move to IT began to make a lot of sense. Once again, that valuable lesson came into play. The solution is not always what you first expect. I immediately began studying for both certificates. Currently, I am certified through the Google IT Support certificate program, with which I secured a Help Desk position at Southeast Regional Technology Group. I am now focusing on the CompTIA A+ certificate.Thanks for taking the time getting to know me! If you'd like to know more about me, shoot me a message! Otherwise, I'd still love to connect with you on LinkedIn!

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  Mercer University

  Philosophy