Over 10 years of experience in Laboratory Diagnostics at Siemens Healthineers, specializing in solving complex technical challenges and optimizing customer satisfaction. Throughout my career, I have held positions from Service Consultant to Biochemist, where I have successfully managed intricate problems related to advanced diagnostic technologies and provided high-level support to global partners.I hold a Master’s in Molecular Medicine from Drexel University College of Medicine and a Bachelor’s in Biotechnology from Elizabethtown College. My recent role involves leading investigations and providing support for sophisticated In Vitro diagnostic analyzers, driving customer satisfaction through predictive data analytics and cross-functional collaboration.I am now seeking new opportunities where I can leverage my technical problem-solving skills and experience in a dynamic environment. My goal is to contribute to a company that values innovative solutions and customer-focused outcomes.
Siemens Healthineers
View- Website:
- siemens-healthineers.com
- Employees:
- 35988
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Project ManagerSiemens HealthineersPottstown, Pa, Us
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Service ConsultantSiemens Healthineers Jun 2021 - Present• Provides expert-level support for complex technical issues related to Atellica Solution and Atellica CI analyzers, ensuring seamless resolution of escalated complaints from global customers and partners• Manages intricate problem-solving processes by leading cross-functional teams to address issues with sample processing, calibration, and user interfaces, directly contributing to improved customer satisfaction and reduced service costs• Coordinates complex investigations and developed action plans in collaboration with stakeholders, maintaining adherence to business timelines and achieving a resolution KPI of 16-20 complaints per month• Identifies customer account issues and leads cross-functional teams to develop, execute, and monitor provided action plans that may require an onsite visit• Utilizes predictive analytical data to target strategies that improve customer satisfaction and reduce service costs -
Biochemist I/IiSiemens Healthineers Jun 2014 - May 2021Newark, Delaware, United States• Functioned as both individual contributor and project lead in Syva Assay Development group. • Spearheaded technical projects for diverse instrument platforms (Atellica, Dimension, Olympus, and Viva) working closely with internal teams and external customers to meet project goals and regulatory requirements• Managed the registration process for the Viva Pro E analyzer in China, coordinating with regulatory bodies and ensuring compliance with international standards• Collaborated with internal functional groups (manufacturing, regulatory, quality) and external customers to meet project deadlines • Responsible for writing reports for compliance with In Vitro Diagnostic Regulation in Europe, demonstrating expertise in regulatory documentation and global market requirements
Ryan Welker Education Details
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Molecular Medicine -
Biotechnology
Frequently Asked Questions about Ryan Welker
What company does Ryan Welker work for?
Ryan Welker works for Siemens Healthineers
What is Ryan Welker's role at the current company?
Ryan Welker's current role is Project Manager.
What schools did Ryan Welker attend?
Ryan Welker attended Drexel University College Of Medicine, Elizabethtown College.
Who are Ryan Welker's colleagues?
Ryan Welker's colleagues are Bhavana M, Gowtham Raj, Deborah Pilchik, Parameshwari R, Andrew Bass, Daniel Dickerson, Yelda Diker Gürvit.
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