Ryan K. Email & Phone Number

Jacksonville, Fl, Us

Assisted in the design and deployment of the Next Generation Gateways (NGGs) to significantly enhance network security and optimize performance at Air Force data centers. Additionally, I spearheaded the modernization and upgrade of network infrastructure within Air Force Component Enterprise Data Centers, improving operational efficiency. I also created and delivered comprehensive Dell VxRail HCI and PowerSwitch training programs for systems administrators and engineers, with a focus on configuration, operations, and maintenance best practices. To ensure secure communication, I implemented protocols for both NIPR and SIPR networks, maintaining compliance with defense security standards. Furthermore, I managed the administration of training evaluation surveys, compiling results and providing detailed feedback summaries for government approval.

Colorado Springs, Colorado, United States

As the owner of the incident and problem management practice, I am responsible for overseeing all aspects of incident and problem resolution. I lead efforts to bring together application and infrastructure teams using the BMC Remedy platform, ensuring operations are restored swiftly and efficiently. My primary objectives are to prevent incidents wherever possible and to minimize the impact of unavoidable incidents. Additionally, I maintain a comprehensive database of known errors and workarounds to streamline issue resolution.I take ownership of problem resolution, driving root cause analysis, assigning tasks to internal and external teams, and ensuring action items are completed. I also ensure incidents are managed in alignment with agreed SLAs and serve as the escalation point for coordinating the resolution of major incidents. Through proactive management and collaboration, I work to prevent future occurrences and enhance overall system stability.

Meridian, Idaho, United States

Solely responsible for designing, installing, maintaining, and troubleshooting end user’s hardware and software, onsite and remotely. Maintains accurate IT asset management logging utilizing the Simple MDM platform and ESI’s internal asset management platform. Provides first-line investigation and diagnosis with a high first contact success rate. Performs timely workstation hardware and software deployments and upgrades. Planned and executed the installation of Cisco Meraki switches, ensuring seamless network connectivity and scalability across multiple remote locations. Conducted ongoing maintenance, firmware updates, and troubleshooting to ensure optimal performance and security of network infrastructure. Managed configurations and monitored network traffic using Meraki Dashboard for efficient remote oversight and problem resolution. Office 365 and Exchange Admin - adding out of network warning on all incoming emails, enhancements to security policy and spam filters. Responsible for writing and updating policies: Acceptable Use, Phishing, social media, Email Use, On and Off boarding. Comfortable managing systems, projects and teams in a range of IT environments. Proficient in creating, maintain, and configuring user accounts in an on-prem Active Directory and Azure AD environment. Successfully lead the migration of hundreds of users from Office 2016 to Office 365 utilizing an Agile methodology.

Boise, Idaho, United States

Served as the local hardware, software and functional expert for MRF Technical Control Forward, WARSIM-BDE, WIIM, JLVC/ERF, LOW Overhead Simulation at MTC Gowen at Gowen Field, Boise, ID. Responsible for the operation of the systems and to troubleshoot problems and provide configuration management on software/hardware systems.

Provided Tier I and II technical software, hardware and network problem resolutions for the United States Navy on the NMCI network.

Fort Benning, Georgia, United States

Provided attentive leadership, project planning, program management experience, and oversight for all company level assets. Responsible for the training, administration, operations and logistics of a 60-man Platoon. Maintained and accounted for $1.5 million in weapons and equipment without loss.Evaluated platoon policies, procedures and performed risk management assessments. Enforced regulations established by the Department of the Army as it applies to the Uniformed Code of Military Justice (UCMJ). Provided recommendations for corrective actions.Rated as top Staff Sergeant in company and in the top 5% of battalion in 2013.

Al Mahawil, Bābil, Iraq

Deployed to Iraq for 12 months in the Babil Province, with over 400 combat patrols.Conducted Protective Security Detail for the Iraqi Army for 12 months. Participated in over 200 searches and raids of high value target (HVT) safe houses that led to the seizure of narcotics, currency, weapons, and Improvised Explosive Devices.Supervised 18 route reconnaissance and 20 small kill team missions.Gathered intelligence by utilizing the BAT and HIIDE systems on potential enemy combatants from 2009-2012. The BAT system incorporates a handheld iris and fingerprint recognition system. The HIIDE system stores up to 22,000 full biometric profiles and is used for Anti-Terrorism and Force Protection Screening.

Master Of Science - Ms, Information Management - Project Management, 3.5

Bachelor Of Science - Bs, Management Information Systems, General, 3.2