Ryan Klein Email and Phone Number
As a seasoned professional with over 15 years of expertise in account management, customer service, and telecommunications, I've honed my ability to forge lasting relationships with clients and exceed their expectations through a combination of strategic insight and genuine care. My career is marked by a deep commitment to customer loyalty and retention, driven by innovative solutions in both cellular and wired technologies, as well as the sale and support of SaaS products.My journey has equipped me with a robust skill set in leading teams, managing business accounts, and enhancing store operations, underscored by a passionate engagement with the latest technological advancements. This expertise is complemented by a proven track record in resolving high-pressure situations, improving customer service processes, and delivering exceptional outcomes across a variety of roles, from Business Account Executive to Store Manager.With a strong analytical acumen and a reputation for stellar customer feedback, I am committed to leveraging technology to drive success and efficiency. My professional ethos is centered around continuous learning and adaptability, ensuring that I remain at the forefront of industry trends and innovations.I am driven by the pursuit of excellence and the opportunity to contribute to the dynamic landscape of digital technology. Through collaboration, strategic innovation, and a dedication to outstanding service, I look forward to adding value to a forward-thinking organization.Let's connect and explore how we can drive success together.
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Business Sales ConsultantCellcom Aug 2024 - PresentHoward, Wisconsin, UsAs a Business Account Representative at Cellcom, I focus on providing wireless solutions to business customers in Northeast Wisconsin. I work closely with businesses to identify their communication needs and offer customized wireless products and services, including cellphones, assist trackers, and fleet trackers. My role involves prospecting, cold calling, and building long-term relationships to support client growth and satisfaction.
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Business Account ExecutiveSpectrum Jul 2023 - Aug 2024Stamford , Ct, UsAs a Business Account Executive at Spectrum, I specialized in selling wired and wireless services, including SaaS solutions, to businesses. My role involved identifying and understanding clients' technology needs, delivering customized solutions, and building lasting relationships to support business growth. I consistently met sales goals through a combination of prospecting, client engagement, and strategic planning. -
Client Account Manager Ii SpecialistWindstream Jul 2016 - Dec 2022Little Rock, Ar, UsAs a Client Account Manager at Windstream, I expertly managed a diverse portfolio of 300 customers across America, ensuring exceptional service and support for their wired internet and telephone connections. With my high emotional intelligence, I consistently maintained the best churn rate in the company, demonstrating my ability to understand and cater to the needs of our clients.In my role, I managed a diverse customer base with various wired connections, such as fiber optic cable, T1, cable, POTS, and DSL, for their internet and/or telephone services. I was responsible for renewing contracts and upselling additional services, ensuring consistent revenue growth for the company. Proactively preventing account churn, I provided exceptional customer service, anticipating clients' needs and addressing any concerns promptly.As the primary point of contact for all Windstream-related matters, I guided customers through any inquiries, troubleshooting, or account changes. I utilized my strong emotional intelligence to build lasting relationships with clients, fostering trust and loyalty that contributed to the my outstanding churn rate. -
Business Account ManagerAt&T Feb 2013 - Jul 2016Dallas, Tx, UsAs a Business Account Manager at AT&T, I was responsible for engaging with customers and account teams daily to ensure timely product delivery while maintaining account receivables, revenue assurance, and accurate billing. My role involved achieving monthly quotas, contributing to positive Customer Net Promoter Scores, and increasing AT&T's total billed revenue.Key Responsibilities:Identified and pursued sales opportunities for AT&T products, services, systems, and solutions. Built and maintained a network of colleagues and customers for information sharing and prospect generation. Managed new and existing accounts, ensuring growth and long-term relationships. Established productive networks with customers to understand their business needs and priorities.Presented tailored solutions based on a comprehensive understanding of the organization's product and service line. Developed responses to Request For Proposals and utilized consultative selling skills to close sales. Adhered to company policies, procedures, and culture during sales processes. Recognized and responded to key trends and customer needs by leveraging industry knowledge and applications.Ensured customer satisfaction through excellent interpersonal communication and addressing business needs. Owned account relationships and met revenue objectives while maintaining a progressive record of sales achievements. Implemented strategic initiatives to grow and retain revenue streams from accounts. -
Store ManagerAt&T Jan 2010 - Feb 2013Dallas, Tx, UsMy key responsibilities as a Store Manager at AT&T encompassed team coaching, employee management, product launches, store operations, merchandising, and compliance.Team Coaching: Identified opportunities for improvement in sales and reputation metrics, provided constructive feedback to team members, conducted regular role-playing sessions, organized weekly training and educational sessions for staff, and addressed billing or service issues.Employee Management and Development: Motivated and engaged team members to achieve success, emphasized leading by example, nurtured employee growth and promotion, assessed and coached employees on sales techniques and customer service, and ensured accurate time card management.Product Launches: Spearheaded the introduction of new products, services, and processes, conducted post-launch evaluations, and ensured staff received proper training on new products and promotions.Store Operations: Managed scheduling, coverage, and resource planning for optimal staffing levels.Merchandising: Upheld AT&T's layout procedures and instilled pride in store appearance.Compliance: Ensured adherence to back-office processes, procedures, and policies, and monitored and evaluated retail programs, tools, and training.Other Responsibilities: Reported fraudulent activities to Asset Protection and acted as the on-call contact for store emergencies.
Ryan Klein Education Details
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Northeast Wisconsin Technical CollegeGeneral Studies
Frequently Asked Questions about Ryan Klein
What company does Ryan Klein work for?
Ryan Klein works for Cellcom
What is Ryan Klein's role at the current company?
Ryan Klein's current role is Experienced Account Manager | SaaS & Management Expertise.
What schools did Ryan Klein attend?
Ryan Klein attended Northeast Wisconsin Technical College.
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