Ryan Klein Email & Phone Number

Green Bay, Wi, Us

Howard, Wisconsin, Us

As a Business Account Representative at Cellcom, I focus on providing wireless solutions to business customers in Northeast Wisconsin. I work closely with businesses to identify their communication needs and offer customized wireless products and services, including cellphones, assist trackers, and fleet trackers. My role involves prospecting, cold calling, and building long-term relationships to support client growth and satisfaction.

Stamford , Ct, Us

As a Business Account Executive at Spectrum, I specialized in selling wired and wireless services, including SaaS solutions, to businesses. My role involved identifying and understanding clients' technology needs, delivering customized solutions, and building lasting relationships to support business growth. I consistently met sales goals through a combination of prospecting, client engagement, and strategic planning.

Little Rock, Ar, Us

As a Client Account Manager at Windstream, I expertly managed a diverse portfolio of 300 customers across America, ensuring exceptional service and support for their wired internet and telephone connections. With my high emotional intelligence, I consistently maintained the best churn rate in the company, demonstrating my ability to understand and cater to the needs of our clients.In my role, I managed a diverse customer base with various wired connections, such as fiber optic cable, T1, cable, POTS, and DSL, for their internet and/or telephone services. I was responsible for renewing contracts and upselling additional services, ensuring consistent revenue growth for the company. Proactively preventing account churn, I provided exceptional customer service, anticipating clients' needs and addressing any concerns promptly.As the primary point of contact for all Windstream-related matters, I guided customers through any inquiries, troubleshooting, or account changes. I utilized my strong emotional intelligence to build lasting relationships with clients, fostering trust and loyalty that contributed to the my outstanding churn rate.

Dallas, Tx, Us

As a Business Account Manager at AT&T, I was responsible for engaging with customers and account teams daily to ensure timely product delivery while maintaining account receivables, revenue assurance, and accurate billing. My role involved achieving monthly quotas, contributing to positive Customer Net Promoter Scores, and increasing AT&T's total billed revenue.Key Responsibilities:Identified and pursued sales opportunities for AT&T products, services, systems, and solutions. Built and maintained a network of colleagues and customers for information sharing and prospect generation. Managed new and existing accounts, ensuring growth and long-term relationships. Established productive networks with customers to understand their business needs and priorities.Presented tailored solutions based on a comprehensive understanding of the organization's product and service line. Developed responses to Request For Proposals and utilized consultative selling skills to close sales. Adhered to company policies, procedures, and culture during sales processes. Recognized and responded to key trends and customer needs by leveraging industry knowledge and applications.Ensured customer satisfaction through excellent interpersonal communication and addressing business needs. Owned account relationships and met revenue objectives while maintaining a progressive record of sales achievements. Implemented strategic initiatives to grow and retain revenue streams from accounts.

Dallas, Tx, Us

My key responsibilities as a Store Manager at AT&T encompassed team coaching, employee management, product launches, store operations, merchandising, and compliance.Team Coaching: Identified opportunities for improvement in sales and reputation metrics, provided constructive feedback to team members, conducted regular role-playing sessions, organized weekly training and educational sessions for staff, and addressed billing or service issues.Employee Management and Development: Motivated and engaged team members to achieve success, emphasized leading by example, nurtured employee growth and promotion, assessed and coached employees on sales techniques and customer service, and ensured accurate time card management.Product Launches: Spearheaded the introduction of new products, services, and processes, conducted post-launch evaluations, and ensured staff received proper training on new products and promotions.Store Operations: Managed scheduling, coverage, and resource planning for optimal staffing levels.Merchandising: Upheld AT&T's layout procedures and instilled pride in store appearance.Compliance: Ensured adherence to back-office processes, procedures, and policies, and monitored and evaluated retail programs, tools, and training.Other Responsibilities: Reported fraudulent activities to Asset Protection and acted as the on-call contact for store emergencies.