• The goal of the Global Black Belt (GBB) organization is to complement & amplify the impact of our field and partners by supporting them with industry expertise, technical knowledge, business value and sales leadership. • The worldwide GBB Team focuses on providing differentiated expertise to augment the field with the ability and agility to focus on the most strategic customers. • Serve as a strategic advisor to enterprise clients, driving the adoption and optimization of Microsoft’s contact center solutions to meet business objectives. • Build customer loyalty & deepen trust by providing a superior experience across NLU/ Biometric & Fraud/ AI/ML & Omnichannel enabled technologies

Customer Experience | Voice Biometrics | Digital | Conversational AI

Consult directly with clients alongside Nuance’s sales teams to explain the technical aspects of Nuance’s capabilities and develop solution roadmaps. In addition, discover customer business needs, develop possible sales scenarios, and help convince prospects and existing customers/partners of the value of our products and services. .

Manage a set of key partners/channels with responsibility for technical elements of pre-sales activities with these partners to assist them in growing the sales of Nuance’s solutions within their account base.

• Responsible for the architecture, design of Unified Communications, & Contact Center solutions ○ Charged strategic planning and the development and implementation of new communications technology initiatives to enhance customer business objectives• Develop short- and long-term strategic departmental plans that support overall corporate roadmap w respect to Unified Collaboration• Establishing a consistent and progressive strategy and architecture for Unified Communications and Contact Center to permit timely exploitation of new developments in customer demand• Responsible for CDI's product & revenue alignments w respect to video conferencing, communications technologies ○ Usher new products or product strategies that influence go-to-market approaches ○ Develop strategy for investing & taking on new technical initiatives that will support client base• Develop CDI's plan to organize inside & outside resources, to deliver their unique value proposition to customers and achieve competitive advantage

-Design, implementation, ongoing management, and troubleshooting of Cisco Unified Communications Systems including; -Call Manager/Unified Communications Manager/Unity/Unity Connection/Presence-Troubleshooting Cisco Analog and Digital voice gateways and devices including ISR's, VG224's, ATA-186's as well as Cisco IP phones Design & implementation

Supported DOD U.S. Army& Coalition Forces for Operation Iraqi Freedom. · Responsible for maintenance, install, and upgrade of pre-existing voice network · Supported DOD operations to include but not limited to engineering, and maintenance of all Nortel SL-100's in Iraq · Planning and implementation of Cisco Call Manager, and ancillary Cisco switches. · VoIP/Cisco Call Manager network management to include planning, configuration, route plans and patterns. · Served as central point of contact for all U.S. bases in Iraq in conjunction with DISA,CENTCOM,DOD & Homeland Security

Strong work ethic, demonstrated self starter, ability to work in fast paced, team oriented environment directly with customers (NOC environment)Define customer translations for PRI’s, Digital PX trunk groups, NFAS, SS7 and Network trunksMonitors network operations and resolves moderately complex issuesUse software and hardware tools to identify and diagnose network status and performanceTroubleshoot Tier II issues with SS7 AnalyzerMaintain Power plant, Back-up generator, and UPS systems Define customer translations for PRI's, Digital PX trunk groups, NFAS, SS7 and Network trunks · Monitors network operations and resolves moderately complex issues · Use software and hardware tools to identify and diagnose network status and performance · Troubleshoot Tier II issues with SS7 Analyzer · Maintain Power plant, Back-up generator, and UPS systems

· 5ESS site technician for company's sole switched site in NYC · Knowledgeable in aspects of Lucent 5ESS switching architecture · Lucent DACS IV-2000 · Network Operation Center technician. Responsible for all of switched based equipment repair and trouble reporting. Escalating trouble tickets and coordinating various vendors in order to resolve any network issues · Responsible for alarm monitoring & maintenance of three DMS-500 and numerous associated Access Nodes (UE- 9000), and voice mail platforms for each site · Preformed Project Management role, during build-out phase of Lucent 5ESS switch. Was responsible for all site activities from contractor construction to equipment planning and layout · Develop scope of work for installation of equipment and present bids to company executives for completion

· Responsible for entire base communication backbone in support of NATO operations · To include, but not limited to maintenance of various key systems, Siemans switch and related foreign ancillary equipment · Performed maintenance, testing and troubleshooting of voice and data circuits · Maintenance and installation of single line telephones, base cable distribution plant consisting of 11,000 pairs, various key systems, and PBX equipment · Run diagnostics tests, utilize test equipment, and perform maintenance on distribution frames · Interpret schematics, work requests, cable plant layouts, and building diagrams for installation of all communication related equipment, (i.e. CAT-5, 66-type termination blocks, RJ-blocks) · Respond to base wide outages pertaining to voice and data circuits · Responsible for the maintenance of a $14M Nortel MSL-100 telephone switch · Maintained, tested and performed analysis for approximately 20,000 lines traversing to geographically separated Northern Telecom DMS 100/200 central office switches with 12 remote line modules · Knowledgeable of switching architecture, translations and troubleshooting essentials · Routinely operated various types of test equipment for installation and troubleshooting essentials. Operated and maintained a Quintron T-1 based Dices II communication system in support of communication for Minuteman II, Minuteman III, and Peacekeeper ICBM missile launches