Ryan Keddy Email & Phone Number

Halifax, Ns, Ca

Bedford, Nova Scotia, Canada

• Manage and oversee equipment and real estate, building administration and support (Webex Kits and other AV in house solutions, main POC for RBC hosted events)• Oversee initial set-up/relocation of teams and equipment across all buildings in the complex and acting as central point of contact for Corporate Real Estate, landlord, property management company and individual department leads.• Assist in effective problem resolution and investigation in client queries, assuming “joint” accountability and proactive ownership, ensuring seamless operations for all teams, including development, oversight and testing of BCP plans for all departments.• Addressing premises issues and challenges ensuring quick resolution where possible, having minimal impact on client experience and related strategies• Demonstrate resourcefulness and effectively identify and resolve problems; including dealing with ambiguity, proactively take ownership of activities to ensure overall team meets deliverables• Maintains Centre seating plans across all buildings/floors, and monitors upcoming cohorts for changing needs as applicable, working with project teams for renovation work.• Leading various internal and external projects. (Coordinating resources, managing budget and hosting retrospectives)• Planning and managing employee engagement event throughout the year. (Bank @ Work, Lunch & Learns and various other in-person events)• Create and assist with project documentation for various events, how to documents, retrospectives, and playbooks.• Onboarded new internal programs/services to improve business productivity. (Introduced the Workplace Support Services team and on site JLL Facilities Manager)• Introduced various new policies and process improvement to adhere to the ever changing work environment. (Access card ordering, IT equipment ordering, onboarding new staff, etc.)• Co-Chair of the Health and Safety Committee as well as a member of the National Health and Safety Policy Committee

Halifax, Nova Scotia, Canada

Manage the Social Media accounts for the Nova Scotia Women's Curling Club Champions at their Provincial and National tournaments.• Posted daily content while at the Club Curling Championships in Leduc, Alberta (2019) and Winnipeg, Manitoba (2023)• Photographer for the social media content.• Live streamed games via Facebook.

Halifax, Canada Area

Provide day to day support for 400+ employees.• Provide tier 2 and 3 support to the Service Desk and end users via a ticketing system.• Manage and create change management processes.• Manage support staff in other locations as well as third party vendor support on site.• Install and setup of vendor and own network/server equipment.• Manage daily and weekly tape and off site backups.• Active Directory management. (New hire setup)• Avaya phone Administration.• Over the network software updates and deployment.• Hardware procurement as well as negotiated print services contract.• Install/configure Window OS deployments. (Managed the upgrade from WinXP-Win7 & Win7-Win10)• Security system monitoring. (Keyscan and Verkada)• Work with outside vendors to maintain mission critical equipment.• Traveled for mission critical data restoration• Assist with wiring and configuration of floors during renovations.• Support and maintain AV and boardroom equipment.• Alpha and Beta test software before deployment.• Manage mobile devices using the BlackBerry UEM solution. (Samsung Devices)• Desk side support for local users.• Support remote users and offices.• Administration of Azure and Virtual Desktop Infrastructure users and equipment.• Deployment/Support of work from home equipment during Covid19 Pandemic.• After hours on call support.

Halifax, Canada Area

Managed the Social Media content for Movember Halifax on their Facebook and Twitter page.

Dartmouth Nova Scotia

Provide day to day support for 70+ employees. • Monitor ticket system for help desk requests.• Daily/Weekly tape backup.• BlackBerry Enterprise Server administration.• Active Directory Administration.• Setup/configuration of network and server equipment as well as laptop/desktop equipment.• Manage licensing information for install media. • Office equipment contract negotiations and hardware/software procurement. • Two data center moves with minimal to no down time.• Traveled for work related purposes.• Assist with the design and configuration of a demo room for company products. • Provide on-call support after business hours

Halifax, Nova Scotia

Customer relationship management (CRM) for higher education. • Managed a portfolio of 6 post secondary clients.• Created and documented communications plans.• Created outbound communications and portal content.• Data mining of client website for up to date information for external communications.• Worked with internal and external resources to meet deadlines for deliverables. • Conducted weekly meetings to ensure projects are on schedule for delivery. • Estimated resource requirements for client projects.• Maintained comprehensive and thorough working knowledge of all Azorus products.• Monitor site effectiveness and make recommendations to augment performance. • Provided innovative and creative solutions for client’s needs.• Request Tracker ticketing system for customer issues.

Halifax, Nova Scotia, Canada

Social Media for technical support and analytics.• Used the following Social Media platforms and tools: Facebook, Twitter, Orkut, YouTube, BlackBerry Support Community Forums, Radian6 Engagement Console.• Create reports on user sentiment and gauge user impact during issues.• Engage persons with high influence. (Celebrities, Tech reviewers, other persons with high follower counts)• Multitask roles, providing support using different utilities and tools.• Send public facing messages via Twitter to 450,000+ followers multiple times a day.• Provided on-call support after business hours.• Provided shadow learning and training.• DiSC - personality & communication style profiling.Being a member of the Social Media Support team at RIM was an amazing experience. Since I joined the team in its infancy, I got to help create the team to what it became to be. During the first year of providing support with this team, we won a Shorty Award. (shortyawards.com) Beating out larger companies with a much larger Social Media presence.

Halifax, Nova Scotia, Canada

Providing administrative support for the BlackBerry Enterprise Server.• Provided support to small and large Fortune 500 companies. (MLB, IBM, Bloomberg, Rogers)• Guided customers through install and configuration of server software.• Provided administration support to customers.• Active Directory configuration and administration.• Walked through basic SQL commands.• Provided shadow learning and training.• Provided consult support to internal employees as a SME. (Subject Mater Expert)• Ran weekly meetings with members of my team.• Remedy Enterprise Ticketing system.• Interviewed new employees for roles with the company.

Halifax, Nova Scotia, Canada

Providing end user support of the BlackBerry Smartphone and BlackBerry Desktop Software.• Configure, support and troubleshoot the BlackBerry Internet Service and BlackBerry Smartphones.• Install and configure synchronization for BlackBerry Desktop Software.• Install applications and device software to a BlackBerry Smartphone using the BlackBerry Desktop Software.• Support both Windows and Mac operating systems.• Provided consult support to internal employees as a SME. (Subject Mater Expert)• Acted as an escalation point for issues from team members.• Supported wireless carriers with technical support for BlackBerry related issues.• Ran weekly meetings with members of my team.• Remedy Enterprise Ticketing system.

Information Systems Specialist, Information Technology

Activities and Societies: Diploma - Information Systems Specialist Formerly CompuCollege Information Systems Specialist

Screen Arts Program

Activities and Societies: Film and photography studies While attending the Screen Arts program at NSCC one of the films I worked on was.