Lead program management team and activities focused on the foundations of value delivery. Managed the Agile Delivery team of individual contributors responsible for the delivery of value for 23 scrum teams, coaching on facilitating ceremonies, building advanced roadmaps, and dashboard visuals to help improve program visibility.Transformed the technology organization in establishing a continuous program planning cadence, bringing technology and product organizations together to roadmap and define objectives and key metrics resulting in short and long-term roadmap planning.

Promote, coach, and train the Agile Program Management team and cross-functional contributors, educate DevOps teams on the principles, and practices of Lean-Agile delivery.

Servant-leader and Agile Coach for the Secure Composition Analysis (SCA) product group, leveraging the Scaled Agile Framework (SAFe) to optimize the flow of value across the portfolio of products, with teams located across Burlington, MA (USA), San Francisco, CA (USA), Singapore, and Sri Lanka.

Served as Scrum Master and interim Release Train Engineer for the DevOps, Information Security, Network/Systems Engineering, and Release Management teams. Transformed the Cloud Operations groups to embrace Lean-Agile principles, applying cadence and synchronization to match the frequent delivery model of the engineering organization.

Introduced Agile and Scrum to Veracode’s marketing and business development organizations. Collaborated with directors and managers to improve flow, processes, and communication. Served as Scrum Master for three teams, leading ceremonies, providing continuous guidance on backlog refinement practices and outcomes.

Focused on developing the company's community strategy, serving as the primary site administrator and Community Manager both PTC's external customer networks, PTC Community and ThingWorx Community, both powered by Jive Software. Here are some of the projects I delivered during my time at PTC:• Managed the design, development, and launch of a software upgrade to the existing PTC community platform, from Jive 4.5.8 to Jive 7.• Managed the planning, development and successful migration of member accounts and discussion content from the PTC/USER portal to PTC Community in coordination with third party development resources, and cross-functional stakeholders.• Managed the design and delivery of an upgrade and redesign to the newly formed ThingWorx Community, building the foundation for the long-term growth of our IoT community strategy.

Building online communities, bolstering web presences and developing online lead generation campaigns for small-to-medium sized businesses and local artists in the Boston area. Active and previous projects include:• Consulting on the development, redesign and publishing of Brookline’s first veterinary clinic and dog wellness facility Beantown Bed & Biscuit at BeantownBedAndBiscuit.com; implementing SEO and SEM lead generation campaigns and automating social media management and email engagements.• Managed the editorial content calendar for Brandeis University's Summer School blog, promoting the university's summer school offerings with quality SEO-driven articles.• Managed the redesign, development and maintenance of SethBMinkin.com, the creative portfolio of visual artist Seth B Minkin; actively consulting on email marketing campaigns and online lead generation tactics.• Currently handling all management, booking and promotion for two Boston-Based music acts: The Timberfakes, New England’s premiere Justin Timberlake tribute group, and Hard Knock Live, Boston’s only JAY Z cover collective.

Led Swap.com’s Community Support team of five focused on community engagement and retention, providing news and product updates to community of over 1.5 million online swappers through blogging, email newsletters, online forums, and social media communication.• Instrumental in Product Management roundtable for new Swap.com Market, delivering product specifications for all product features including item detail and listing pages, community messaging platform and full site search functionality.• Supported all marketing for Swap.com media site and Swap4Schools cause marketing program while working with development team on new Swap.com Market, launched in January of 2012.• Reorganized Customer Service team; transitioned from 2 full-time members able to handle 75% of customer inquiries to fully staffed Community Support team facilitating 100% of customer inquiries.• Key player in responding to customer inquiries and ensuring timely delivery of updates concerning product development, community news and social media contests.• Acted as Community Manager and spearheaded creation and approval of all editorial and scheduling for company blog and social media accounts.• Produced copy for all on-site messaging, as well as content for all email communications.• Assisted in development roadmap, provided design support and organized focus testing for 2 mobile apps for iPhone and iPod Touch: Swap.com Media and Swap.com Market.In the spring of 2012 Swap.com was acquired by Netcycler, Inc.

Helped Quick Hit develop and launch their first premium, free-to-play online 3D sports game. QUICKHIT NFL Football in Setpember 2010. While at Quick Hit I drove development of all marketing and community feature enhancements. • Wrote product specifications for the development team and the led integration of social features such as single sign-on and promotion codes through the launch of QUICKHIT NFL Football, released in September 2010.• Increased customer engagement and boosted customer retention through targeted emails developed as part of strategic, comprehensive e-mail marketing campaign and delivery schedule, based on user's game activity. Early adopter of gamification.• Directed timely delivery of information relating to product updates, community news and promotion while acting as Community Manager.• Wrote original copy and coordinated editorial schedule for company blog and community forums.In the summer of 2011 Quick Hit was acquired by Majesco, Inc.

Gamesville is a great destination for casual games and one of the friendliest online gaming communities. As the group's Community Manager and Games Producer I managed the development, timely delivery, final quality and promotion of all new Gamesville and Lycos Games properties. • Produced company’s first app for Apple iPhone and iPod Touch, Ninja Rally, released in May 2008.• Leveraged referral programs to promote Gamesville’s online cash game shows and premium membership subscriptions. Coordinated online events and social media contests, including the Snapple Real Facts Twitter trivia contest, where Gamesville unveiled real Snapple facts via Twitter to promote new bottle cap facts to followers of both brands.• Managed e-mail marketing outreach/ newsletter editorial for Gamesville brand and Lycos properties.• Wrote original editorial including daily blog updates, instructional game FAQs, branded partner pages and PR event materials.

Hobnox was a destination for the creative community that strived to build an international creative network where artists, industry professionals and partners come together. While at Hobnox I managed their US community marketing efforts and created online and offline campaigns building awareness and traffic to their online properties. • Coordinated marketing efforts with international development team, external creative talent, band management and record labels to promote launch of Hobnox’s streaming video platform for original and creative content.• Managed promotion of all Hobnox video productions and community content through public relations outreach to film, music and high tech publications; directed all online search and display advertising campaigns, coordinated offline event promotions and social media outreach.• Directed all marketing efforts for the launch of Hobnox’s US channels and content, including creation of a branded mini-sites and exclusive downloads for The Mighty Mighty Bosstones video series; worked with creative team to produce all marketing and PR event materials.

The third of three Northeastern University co-op education experiences.• Assisted in the execution of tactical marketing plans including print and online advertising campaigns, PR plans, retail marketing initiatives, viral marketing campaigns, consumer promotion programs, partner and licensor cross-promotions, packaging, event marketing, and community marketing• Responsible for the development, management and execution of the product marketing plans and strategies for Turbine products• Managed the creation of marketing assets, coordinated market research, and directed the international distribution of marketing assets• Coordinated marketing efforts by working with external agencies, distribution partners, licensors, and numerous internal cross-functional teams

The second of three Northeastern University co-op education experiences.• Planned, staffed, tracked, and summarized marketing events for The Boston Globe, BostonWorks, and The Boston Globe zoned sections• Developed creative concepts in collaboration with Marketing Creative team • Wrote original copy for marketing materials, including in-paper advertisements, brochures, program book ads, promotional event materials, and direct mail pieces• Assisted Marketing Associates in managing and tracking internal marketing materials• Facilitated creative development and production processes as necessary

The first of three Northeastern University co-op education experiences.• Performed market research for new business concepts• Directed online grassroots marketing initiative for PC and console releases• Demonstrated product at both consumer and industry trade shows• Assisted Brand Managers in developing packaging, creating marketing assets & game trailers, managing international distribution of marketing assets