Ryan Kemper Email & Phone Number

Lancaster, Ohio

*Voted by my peers and leadership as the 2017 Employee of the Year (given to one employee out of the 2,200+ during the annual Hospital Week).*Facilitates and supports key processes in the talent management suites of software including Talent Acquisition, Performance Management, Compensation Management, Learning Management, educational content and succession and workforce planning. *Creates, tests and troubleshoots online learning lessons.*Support leaders, end users and subject matter experts in learning & utilizing the various systems. *Works collaboratively with HRIS Coordinator and Information Systems to promote integration and operational efficiencies of the Talent Development System.

Lancaster, Ohio

* Initiates and maintains records of educational offerings and participants in learning as well as produces operational reports* Researches best practice and/or content information for new learning offerings* Facilitates learning offerings including webinars, audio-conferences, self-instructional modules, and face-to-face instruction* Helps with the integration of new educational software including troubleshooting issues and training employees on new features* Conducts classroom training as primary or secondary trainer of educational offerings

Athens, Ohio

* Manage all Customer Service related tasks for 450+ domestic accounts* Interact with customers in regards to order fulfillment – verifying customer information, confirming product availability, verifying correct pricing and generating orders* Interact with Sales Representatives to obtain sales quotes* Create and maintain close relationships with customers to ensure customer satisfaction and their continued business

Southeastern Ohio

* Managed 100+ accounts (doctor’s offices, health clinics, etc.) across Southeastern Ohio* Built relationships with physicians, nurses, and receptionists* Managed inventory within each account* Met strict daily, weekly, & monthly quotas* Visited 8-10 accounts daily and provided product information, drug samples, savings coupons, and answers to any questions the staff had* In July 2012 I was given the title Regional Touchstone Coordinator. In this new role I provided training to new hires on computer applications, how to efficiently manage a territory, and answering any questions* Awarded District Employee of the Month 5 out of my 23 months there. This award was decided between 18 total representatives.

Nelsonville, Ohio

* Grew Sales through the scheduling of mobile shoe trucks to customer locations* Responsible for maintaining a logistically profitable schedule* Identified accounts that were profitable and recognized customers that are better serviced by other business segments offered by Rocky Brands* Met weekly quotas through constant customer contact* Used the company’s Customer Relationship Management software along with other various tools (such as Microsoft MapPoint, CSS logistical software) to research customers and gain valuable insights that helped improve sales. * Heavily used various means of communication (phone, instant messaging client, and email) to speak with customers as well as coworkers in the field.* Handled incoming customer service calls – including, but not limited to, product issues, placing orders over the phone, and order status updates.

Athens, Ohio

* Managed 5+ hourly employees in day-to-day tasks including: completing print jobs, servicing copy machines throughout the college, assisting faculty and staff, sorting mail, disposing of confidential documents properly, etc.* Managed inventory – paper supplies, printer replacement parts, etc.* This was a highly demanding, customer-focused service department

Cashier (promoted from Courtesy Clerk), 2003-2005* Responsible for handling large sums of money.* Responsible for opening work stations and customer service operations.

Bachelor'S Degree, Management Information Systems, 3.71/4.0

Graduated Cum Laude, Dean's List

High School, 4.1/4.0

Activities and Societies: National Honors Society National Art Honors Society Football - Tennis - Track