Data Analyst
CurrentI’m analytical by nature and have an electrical, mechanical and engineering background. I’m currently part of the work force planning team and have experience with the following:- A solid understanding of contact centre operations and work force methodologies- Completing WFM related forecasting and utilising our scheduling platform (Aspect WFM)- Proficient with Microsoft Office suite and spreadsheet data entry (particularly with MS Excel)- Completing daily reports, scheduled… Show more I’m analytical by nature and have an electrical, mechanical and engineering background. I’m currently part of the work force planning team and have experience with the following:- A solid understanding of contact centre operations and work force methodologies- Completing WFM related forecasting and utilising our scheduling platform (Aspect WFM)- Proficient with Microsoft Office suite and spreadsheet data entry (particularly with MS Excel)- Completing daily reports, scheduled roster adherence, completing JIRA requests, entering personal leave in real-time and inputting scheduled leave requests (among other ad hoc tasks) Show less