Ryan Kerber Email & Phone Number

Pittsburgh, Pa, Us

Monroeville, Pennsylvania, United States

● Developed a SQL database tool to standardize and accumulate data into an easy to use platform which served as a single source of truth for other documentation● Developed a Power Bi tool to showcase and make the aforementioned database tool easily accessible to more department members to further its usability● Analyzed and reviewed failure data for submarine and aircraft carrier equipment to discover new trends and information to improve equipment failure rates● Developed a Vendor Field Service plan and all accompanying documentation by working with vendors and coordinating communication between multiple stake holders to schedule and plan the effort● Reviewed technical drawings from suppliers to verify acceptability of revisions● Reviewed equipment testing data from suppliers to ensure functionality and conformity to design specifications● Participated in an intern/new employee training program to learn about company policies and significant topics related to the Naval Nuclear Propulsion Program● Interfaced with engineers, contract professionals and other individuals of all backgrounds to complete assignments and projects on a daily basis● Engaged in various activities in support of the Naval Nuclear Propulsion Program which included data-gathering and functional analysis of equipment and components used by the fleet, revisions of technical documentation and drawings, touring suppliers, lab facilities and a naval shipyard of the NNPP● Worked in a project management environment providing technical and program oversight in support of design, manufacture and procurement of propulsion plant components for the U. S. Navy

Pittsburgh, Pennsylvania, United States

● Field calls and assist University Staff, Faculty, Students, and Alumni with IT issues● Utilize databases and research materials to find solutions to User IT reports● Operate administrative software to help users with technical and computer issues● Support users with basic technical support for current and past software releases, and proprietary Pitt systems● Assist users with support for hardware, peripherals, network connections, and external software, including Microsoft office products (Word, Excel, OneDrive, PowerPoint, and Outlook)● Generate incoming user tickets and following through to satisfactory user resolution● Display technical knowledge to answer user questions regarding products, software, hardware, and other technology questions

Orlando, Florida, United States

● Carried out day to day operations of Mission Space attraction● Executed safety-critical checks and assessments● Assisted guests to facilitate quick, safe, and efficient attraction operation ensuring guest satisfaction● Worked with maintenance and engineering cast members to ensure safety throughout the attraction● Led other cast members in controlling flow of Guests and preserving the show● Performed crowd control for “Harmonious Nighttime Spectacular”, and “EPCOT Forever”, and completed end of operating day Park Clear operations● Field Guests queries and provide recommendations based on their questions, concerns, and interests● Utilized teamwork, collaboration, and communication to ensure an efficient work environment and courteous Guest interactions● Interacted with Guests while providing quality Guest service and maintaining the Five Keys

North Huntingdon, Pennsylvania, United States

● New device preparation to make devices ready for use in a secure learning environment● Recovered old equipment and devices and prepare them for recycling or repurposing● Inventoried computer and school lab equipment using Microsoft Excel and school inventory software● Asset management identification and utilization of Inventory Management System● Utilized Apple School Manager and Jamf software to assign and manage devices for staff and student use

Greensburg, Pennsylvania, United States

● Assisted in the checking in and out of Library materials● Created library displays to foster an inclusive environment● Fielded phone calls using multi-line phone● Used Microsoft and Office applications to manage library inventory● Categorized and shelved books and other library items● Ad hoc Projects

Bachelor'S Degree, Computer Engineering, 3.52

High School Diploma