Ryan Kerber Email & Phone Number

Pittsburgh, PA, US

Monroeville, Pennsylvania, United States

• Developed a SQL database tool to standardize and accumulate data into an easy to use platform which served as a single source of truth for other documentation
• Developed a Power Bi tool to showcase and make the aforementioned database tool easily accessible to more department members to further its usability
• Analyzed and reviewed failure data for submarine and aircraft carrier equipment to discover new trends and information to improve equipment failure rates
• Developed a Vendor Field Service plan and all accompanying documentation by working with vendors and coordinating communication between multiple stake holders to schedule and plan the effort
• Reviewed technical drawings from suppliers to verify acceptability of revisions
• Reviewed equipment testing data from suppliers to ensure functionality and conformity to design specifications

Pittsburgh, Pennsylvania, United States

• Field calls and assist University Staff, Faculty, Students, and Alumni with IT issues
• Utilize databases and research materials to find solutions to User IT reports
• Operate administrative software to help users with technical and computer issues
• Support users with basic technical support for current and past software releases, and proprietary Pitt systems
• Assist users with support for hardware, peripherals, network connections, and external software, including Microsoft office products (Word, Excel, OneDrive, PowerPoint, and Outlook)
• Generate incoming user tickets and following through to satisfactory user resolution

Orlando, Florida, United States

• Carried out day to day operations of Mission Space attraction
• Executed safety-critical checks and assessments
• Assisted guests to facilitate quick, safe, and efficient attraction operation ensuring guest satisfaction
• Worked with maintenance and engineering cast members to ensure safety throughout the attraction
• Led other cast members in controlling flow of Guests and preserving the show
• Performed crowd control for “Harmonious Nighttime Spectacular”, and “EPCOT Forever”, and completed end of operating day Park Clear operations

North Huntingdon, Pennsylvania, United States

• New device preparation to make devices ready for use in a secure learning environment
• Recovered old equipment and devices and prepare them for recycling or repurposing
• Inventoried computer and school lab equipment using Microsoft Excel and school inventory software
• Asset management identification and utilization of Inventory Management System
• Utilized Apple School Manager and Jamf software to assign and manage devices for staff and student use

Greensburg, Pennsylvania, United States

• Assisted in the checking in and out of Library materials
• Created library displays to foster an inclusive environment
• Fielded phone calls using multi-line phone
• Used Microsoft and Office applications to manage library inventory
• Categorized and shelved books and other library items
• Ad hoc Projects

Bachelor'S Degree, Computer Engineering, 3.52

High School Diploma