Assist with the management, implementation and support of Fidelity Bank end user computer and voice communication systems to ensure proper and efficient operation and compliance. Manage the departments responding to incident and trouble reports, system action requests, (SARs), and general service requests, providing mid-range, branch and microcomputer operating systems and system software support. Also responsible for project management, with respect to implementation teams, including scheduling tasks, and directing and managing vendors.

Provide news and reviews regarding the latest in enthusiast PC hardware. Reviews entail not only writing about various product features and specifications, but also installing, testing, and benchmarking items and comparing the results to similar products in order to provide readers with additional information to assist with possible purchasing decisions. Photography of items is also a requirement of these positions, along with some limited graphics and video work.

Oversee all aspects of Information Technology department in regards to Network, Server, Phone and Desktop infrastructure, as well as Help Desk. Supervise both the Infrastructure team and Help Desk team to ensure efficient resolution of all support issues.

Oversee all aspects of Information Technology department in regards to Network, Server, Phone and Desktop infrastructure. Manage Infrastructure Team to ensure efficient resolution of all support issues. Utilize VMware virtualization technology for increased performance and stability of the University’s servers. Planned and implemented migration of student e-mail and file server accounts from in-house hosting to Microsoft’s Live@edu/Office 365 cloud platform. Coordinated University ISP migration including public IP address and DNS changes. Migrated voicemail from legacy Audix system to Microsoft Exchange Unified Messaging platform. Lead in the design, procurement and implementation of a three-tiered infrastructure upgrade including the replacement of 80% of the University’s network infrastructure, a move to a VOIP telephone system and a comprehensive wireless network for all University users.

Managed and maintained network, phone and server infrastructure for the University. Responsible for firewall, switch and router configuration changes. Maintained AVAYA phone server, Audix voicemail server and all associated equipment. Responsible for backing up and restoring servers with Symantec BackupExec. Assisted with deployment of Microsoft Unified Communications server.

Worked with Helpdesk team to deploy and maintain desktop and laptop computers across campus. Assisted users both over the phone and in person when needed. Responsible for printer maintenance. Assisted network team with re-imaging computer labs and classrooms. Maintained asset inventory for all IT items across campus.

Write and edit hardware and software reviews for Bjorn3D. Items reviewed include the latest computer components like CPUs, motherboads, memory, and SSDs, as well as peripheral devices like keyboards, mice, and headsets. Reviews entail not only writing about various product features and specifications, but also installing, testing, and benchmarking items and comparing the results to similar products in order to provide readers with additional information to assist with possible purchasing decisions. Photography of items is also a requirement of these positions, along with some limited graphics and video work.