Ryan Howell Email & Phone Number

Memphis, Tennessee, United States

Memphis, Tennessee, United States

Worked on a project team to capture and document onboarded client information and provide details to the helpdesk, engineers, and account teams to support the client.- Conducted workshops and interviews with clients/new customers, project teams, engineers, etc. to discover and document the IT environment (including details on the customer’s network, infrastructure, devices, systems, applications, and processes.- Developed and maintained documentation of client environments and systems as well as troubleshooting issues (in the form of knowledge articles, client databases/CMDB, walkthroughs, guides, FAQ, diagrams, application and system matrices, videos, and powerpoints).- Provided documentation and development of internal processes and SOPs to assist others in discovery and to streamline the documentation process.- Developed and conducted training for other employees and teams internally on documentation and processes.- Participated in internal projects by aiding in testing and providing feedback and training on new systems and tools, as well as mass migrations of data.- Experience and exposure to many different client environments and infrastructure, application stacks, processes and methodologies.- Worked with many different client types (legal, medical, hospitality, municipal entities and schools, transportation and logistics, etc.) to fit their unique visions and requirements for IT support and documentation.- Regularly expanded knowledge of new IT systems, skills, and methodologies to adapt with changing needs in the IT community

Provided various roles of support for Enterprise level customers, acting as a remote support engineer and providing leadership and knowledge management for other engineers.- Identified knowledge for documentation and writing knowledge articles.- Tested and implemented new systems and assisted in major systems migrations for Enterprise clients.- Provided leadership, guidance, and training to other engineers.- Reviewed tickets daily and managed ongoing IT tickets, problems, and issues in several systems.- Communicated and worked with other IT departments to resolve issues and problems.- Interfaced directly with users to troubleshoot and resolve individual issues.- Acted as user management and system administration for several enterprise clients, providing onboarding/offboarding, M/A/C, security permissions, etc.

Doctor Of Law - Jd

Bachelor Of Arts - Ba, Communications