Ryan Kidder Email & Phone Number

San Francisco, California, Us

• Work with current Splunk customers to help drive product adoption and growth. • Give technical presentations and software demonstrations to current and potential clients • Guide workshops on various topics to drive adoption, e.g. Insider Threat Investigations, Enterprise Security SIEM Hands-On, and Insider Threat Investigations• Drive customer success, which leads to increase software revenue for clients where it make sense • Guide clients in migrations from on-premise deployments to cloud, both as a SaaS platform as well as a cloud Bring Your Own License (BYOL) configuration • Work with sales team to evaluate current customer license utilization to migrate to a workload model from a legacy data ingest model• Assist in building Proof of Concepts (POCs) for customers to demonstrate platform capabilities in a way that's customized to a particular customer's environment

Iselin, New Jersey, Us

• Managed a team of professional services engineers working on information governance projects (archiving, eDiscovery, data migration, data classification, etc.)• Worked through software vendor partnerships to deliver product demos, health checks, and other value-added services.• Architected large-scale eDiscovery and archiving projects, training and managing team members through full implementation.• Created onboarding processes to train new hires in software platforms and information governance concepts.Business Strategy• Worked with company leadership to determine areas for potential growth, including new business divisions and software partners. Initially targeted SLED market, with later expansion to commercial and federal accounts.• Researched new technologies to expand current portfolio of information governance products, fast-tracking partnerships and driving visibility within partner programs.• Spearheaded partnerships between vendors, creating new opportunities for software integration projects. Worked to establish the company as a trusted advisor for all professional services projects.

Santa Clara, California, Us

• Dealt directly with federal customers, primarily in pre-sales engagements for Clearwell,Enterprise Vault, and EV.cloud• Completed RFP responses, customer demos, and proof-of-concept implementations for potentialcustomers• Assisted with sizing, implementation, and maintenance/upgrades of systems, primarily in civilianagencies with some work in DoD/Intel agencies• Worked with customers to integrate application into production environments, including LDAP/AD integration and anti-virus exclusions, along with various security settings such as GPO exclusions, DISA STIG certification, SSL services, and fibre channel NIC card replacements• Regularly assisted with technical issues faced by customers as part of everyday product use,facilitating interactions with support until issues are resolved• Lead internal advisory team to regularly connect consulting and pre-sales engineers withproduct management

Cambridge, Cambridgeshire, Gb

• Activities primarily focused on custom solution engineering as well as responses to RFI requests, proposal writing, and sales presentations• Specialized in pre- and post-sale implementations of enterprise search, e-mail archiving, e-mailsupervision, records management, and legal hold products• Tailored solutions to a customer’s specific dataset, including infrastructure design, architecture of proprietary database technology, and customized interfaces in Java and C# with an emphasis on back-end efficiency and user experience• Regularly handled 7-figure deals for Fortune 500 customers

Rockville, Maryland, Us

• Managed software customization and data conversion projects for new and existing customers• Worked directly with customers to determine software customization requirements, wrotesoftware specifications for requested changes, lead QA process to ensure project scope was met• Handled assignment of custom development tasks for local and offshore resources, assisted inresource planning, acquisition, and training• Launched software modernization project to move existing VB6 application onto .NET platform• Evaluated newer technologies (WPF, Silverlight) to improve usability and aesthetics of softwareplatform, and to port existing application to web, mobile devices

Redmond, Washington, Us

• Developed test cases for Microsoft Dynamics business framework development suite• Created automated test applications using C# and .NET to deploy on multi-tier ASP, WindowsForms and SharePoint platforms• Administered test execution framework and test run performance reporting for entire team,facilitated test team schedule management using Scrum

Toronto, On, Ca

• Created mock services and data in Java to test internal systems powering Westlaw website• Organized existing and new software testing packages into a single, repeatable, automatedsuite• Developed test automation strategies for UI and back-end of Java software packages

Zurich, Ch

• Developed benchmark tests to measure performance of XSLT transformations of XML data ininternal currency trading software• Evaluated hardware and software options to find solution that would improve transformperformance and have the least impact on existing code base and server setup• Developed internal software in Java, C++ and WebSphere MQ to capture performance data

Rochester, Ny, Us

• Developed web applications in ColdFusion for use by all online learning students• Designed internal applications based on department needs to help streamline common tasks

Bachelor'S Degree, Computer Science

Cognitive Science