Ryan Kim Email & Phone Number

San Diego, Ca, Us

New York, Ny, Us

Co-Leading the Customer Organization with holistic revenue responsibilities inclusive of Sales Development, Sales, Customer Success, Enablement, Revenue Operations, Professional Services, Customer Support, Onboarding & Integration, and GTM Analytics.

New York, Ny, Us

New York, Ny, Us

Brooklyn, New York, Us

Arlington, Virginia, Us

Gb

Sold and managed delivery of revenue from professional service offerings covering XaaS business model transformation, GTM strategy, private equity value creation, and sales effectiveness.

Dublin 2, Ie

- Lead sales operations transformation / organization effectiveness engagements and client value realization for Fortune 100 clients- Consulting Account Lead and Midwest Region Practice Lead (CPQ)- Proven sales and revenue management with a focus on eCommerce digitization, customer / client success, CPQ, go to market strategy, and transformation consulting services- Directed a multi million dollar consulting portfolio, with oversight over dozens of client and firm resources driving sales operations transformation, customer success, and process digitization for a Fortune 100 high tech client- Leading high tech industry expert for recurring / deferred revenue model strategy, eCommerce / CPQ, customer / partner success, Quote to Cash, and sales organization design- Led two end to end CPQ implementations for SaaS based platforms including SalesForce.com integration for industry leading high tech companies- Led service sales transformation program driving optimization and automation of high volume – low dollar channel sales transactions, resulting in over nine figure revenue growth over two quarters- Sales enablement lead driving the development, identification, execution, and adoption of predictive analytics to transform the renewal and customer engagement strategy for a leading networking company- Led organization re – design and workforce optimization for an industry leading high tech company resulting in a 32% operations workforce reduction and seven figure OPEX savings

- Guest speaker at: Harvard University, MIT, University of Chicago, University of Pennsylvania, Princeton, UVA, Georgetown, John Jay College, Stanford, GWU, Ga. Tech, CMU, Temple, Drexel, U of Houston, UPitt, etc.- Guest speaker at 2013 LinkedIn All Hands Meeting in Monterey, CA- Engagements include business growth, strategic profitability improvement, supply chain optimization, strategy / succession planning, behavioral modification, and organizational development consultation for small businesses, start ups, government agencies, public sector contractors, and nonprofits- Led projects re - engineering business processes, developing regulatory policy, assessing behavioral needs / transformation, enhancing scalability / profitability, and re - designing organizational structure- Facilitated large scale business transformation and behavioral change- Coached C - Level executives and government leaders on management and leadership methodology- Designed comprehensive strategic plan for an international PR Firm- Coached current students, recent graduates, and experienced professionals on career development / management

- Co-founder of international nonprofit with operations on three continents- Authored and established operational bylaws- Directed the strategic vision and created standard operational processes- Authored and implemented continuity of operations protocols for multi-national organization- Directed the management and coordination of all domestic business operations including marketing, contract development, strategic planning, and operational logistics- Spearheaded management of corporate relationships with all external vendors, business partners, donors, etc.- Orchestrated the end to end human capital life cycle including recruitment, onboarding, talent development, and termination all domestic support staff- Facilitated negotiations with external law enforcement, regulatory, and international entities

Oakland, California, Us

- Employed as a project employee via The Mosaic Company- Spearheaded the strategic change management and implementation of 46 new training programs for gas operations with a stakeholder impact of over 5,000 personnel- Conducted and oversaw comprehensive stakeholder identification/ management, impact analysis, and organizational change readiness assessment- Authored and implemented the overall strategic communications and organizational change management plans

West Palm Beach, Fl, Us

- Site lead; responsible for the strategy, oversight, implementation, safety, and milestone achievement of a multi - million dollar transformation- Championed strategic transformation and business process re - engineering- Directed major personnel and human capital reorganization (org. design)- Orchestrated total organizational, cultural, and behavioral transformation to achieve increased productivity, cost reduction (ZBB), and deliver financial value to the client- Implemented a comprehensive management model for improved strategic operations and process management resulting in organizational cost savings and enhanced profitability- Spearheaded a risk and security analysis and implemented a comprehensive mitigation plan in partnership with local law enforcement and security contractors following a mass layoff- Masterminded the identification and implementation of business process improvement efforts resulting in an eight figure OI (EBIT) improvement- Coached senior leadership including company President, Vice President, and Site Manager on improved leadership methodologies- Analyzed employee performance and efficiency for cost / benefit and compensation purposes- Designed and implemented employee performance management, bonus, and special act program- Evaluated safety of a multi-million dollar aerospace and defense manufacturing facility; identified 27 Cal-OSHA violations, and implemented a comprehensive mitigation plan

Washington, Dc, Us

- Championed the establishment of effective infrastructure to meet the needs of a newly established federal agency- Contributed to the design, development, and execution of the CFPB in compliance with the Dodd-Frank Wall Street Reform Act of 2010- Orchestrated strategic process and program design, optimization, and implementation- Reviewed and analyzed reports and data to identify trends and areas of improvement- Designed strategic direction for various internal programs- Accountable for ensuring program compliance with federal employment regulations- Cultivated a collaborative partnership with Technology and Innovation elements to develop comprehensive talent acquisition systems, web design, and implement internal systems- Authored annual reports to Congress- Developed a comprehensive recent graduate fellowship program for Veterans- Pioneered the development and implementation of student and recent graduate employment programming- Co-coordinator for the Presidential Management Fellows Program- Developed and managed a seven figure budget- Established effective equal employment and diversity hiring methods- Formulated standard operating procedures to identify and fill the human capital needs of the agency- Monitored and drove process development / improvement in all aspects of management and non-management recruitment processes utilizing qualitative and quantitative metrics- Served as a primary point of contact for prospective applicants- Identified and implemented operational systems to assist in the talent acquisition and human capital mission- Utilized all available tools and cutting edge methods to effectively source high caliber candidates

Bethesda, Md, Us

- Management Analyst and internal consultant for the Office of the Director - Special Initiatives Group- Experience in program / project management, organizational development, continuous process improvement, and policy development- Formulated and implemented creative solutions to strategic and tactical issues in human capital management- Regularly interfaced and collaborated with various federal law enforcement agencies to accomplish broad physical security goals and specific personnel actions- Spearheaded a comprehensive compensation analysis of executive level positions- Performed analysis of employee turnover, identifying top 10% most vulnerable employees, and presented recommendations to leadership- Authored and implemented a continuity of business operations plan (COOP) for the immediate office of the Director- Directed an environmental compliance team in accordance with a Presidential Executive Order reducing paper waste by 15% and made recycling immediately available to 90% of on - and off - site staff- Assisted and led various aspects of agency responses to both internal and external audits- Masterminded an end to end sourcing, recruitment, and on - boarding process for entry level positions- Collaborated with various departments and counterparts to address urgent human capital issues and develop efficient HR processes and integrate effective HRIS / workflow management systems- Streamlined the on - boarding and recruitment of student hires- Authored a comprehensive white paper analysis on the impact of the Patient Protection and Affordable Care Act of 2010- Served as the senior compensation expert for incoming executives and established recommended baseline compensation (base and benefits) for Director level candidates- Assisted in the creation and implementation of an executive hiring model used to recruit and retain executive level candidates

- Researched statutes in 38 U.S.C. / 38 C.F.R. and decisions of U.S. Court of Appeals for Veterans claims in preparing case briefs for submission to the U.S. Court of Appeals- Federal Circuit- Coordinated document management and client correspondence for over 400 active files

Employed as an Independent Contractor

Performed inspections and repairs.

Performed minor inspections and repairs, and assisted in major repairs.

Masters, Safety And Security - Human Intelligence Collection / Change Leadership

Bachelor Of Arts, Justice And Public Policy

Education record

Hs Diploma