Working with treatment providers to assist in the recovery process of injured claimantsManaging a caseload of complex injured claimants with a recovery plan that focuses on return to work, return to function. Consider alternatives for other vocation if primary vocation not possible, recommendation of functional equipment and other supportive measures as necessaryAdministration of Part 10 benefits for wage loss, medical treatments, homemaking, assistive equipment

Verify losses are consistent with customer claim reports being filed with ICBC. To hire independent adjusters, private investigators, medical experts to successfully defend the claim.Volunteering as team lead for subject matter sessions, new procedures and disseminate information back.Research case law, Part 7 regulation, motor vehicle regulation, insurance vehicle regulationEffectively communicate and negotiate with both defence and plaintiff counsel. Able to negotiate, mediate to settle files and keep severities low.Maintain and manage organized claims files and defend claimant policies. Have correct documentation managing a caseload of hundreds of claims dealing with different kinds of claims; represented, litigated, old book, minor injury, Part 7.

Research case law, Part 7 regulation, motor vehicle regulation, insurance vehicle regulationEffectively communicate and negotiate with both defence and plaintiff counsel. Able to negotiate, mediate to settle files and keep severities low.Maintain and manage organized claims files and defend claimant policies. Have correct documentation managing a caseload of hundreds of claims dealing with different kinds of claims; represented, litigated, old book, minor injury, Part 7.

Research, obtain, interpret and analyze relevant medical information pertaining to the individual customer. To follow up with medical treatment partners, doctors regarding the progress of claimant’s recovery.Establish rapport with customers in times of dealing with primarily bodily injury matters. Able to negotiate, sympathize, and mediate customer concerns and questions with up to date knowledge with policy guidelines, motor vehicle act responsibility, industry regulations and legislation. PreventHave that the correct documents are on file in requesting police reports, subrogation requests, recovery inquiries, liability letters and that the corporation has due our due diligence in upholding the upmost good faith when handling claims.Caseload: To manage a caseload of a hundred injury claims dealing with different kinds of levels of unrepresented injury risk levels. Making sure that deadline and targets are consistently and appropriately met.

Research, obtain, interpret and analyze relevant claims information to verify losses are consistent with customer claim reports being filed with ICBC. To follow up with witness reports, police documentation, material damage estimates to effectively evaluate the claim presented.Communicate with customers in times of dealing with material damage losses. Able to negotiate, sympathize, and mediate customer concerns and questions with up to date knowledge with policy guidelines, motor vehicle act responsibility, industry regulations and legislation.Request police reports, subrogation requests, recovery inquiries, liability letters and that the corporation has due our due diligence in upholding the upmost good faith when handling claims.Manage a caseload of hundreds of claims dealing with different kinds of claims; liability, collision, comprehensive, low to moderate injury. Making sure that deadline and targets are consistently and appropriately met.

Working with customers, dealerships, Audatex to ensure that the total loss process is carried out smoothly and efficiently for both ICBC and the customer. Informs customers of what their policies cover, what steps to take after the total loss with their policyAnalyze automobile values for the appropriate year, make model, options and condition to ensure that the fair market value, replacement value or declared value of a vehicle is paid to the customer.

Working with both vendors and customers to ensure a swift and efficient process. Taking customer inquiries over the phone and providing the appropriate information and directing to the right areas for service. Managing the reception desk and meeting with the public to help answer any questions and assist them with picking up belongings or signing paperwork.Entering data into Claimcenter, Vehicle Tracking System and Session Manager and verifying that information is consistent and accurate. Looking over and paying rental and tow invoices to make sure that the correct amounts are issued and paid within a timely manner.Directly assisting Total Loss Handlers and Estimators to help with administrative duties

Knowledge of autoplans and checking the consistency of records to verify that customer data is accurate.Tasked with entering and running reports to ensure that customer information is kept up to date.Sorting and filing documents to the appropriate binders and folders for easy access.Assisting fellow team members with customer data to for account records; to be created, merged, linked, deleted and corrected.