Business Systems Specialist with 7 years management experience and 10 years customer service experience. A collaborative leader experienced in forecasting, business process development/implementation, and training. A relentless work ethic ensuring execution is met and that clients are happy. Not afraid of attacking the hard questions. Comfortable with change and with helping others embrace change. Skilled in Jira, Kanban, Microsoft Office, Confluence, Workday, Agile/Scrum Methodology, Resource Management, Conflict Management, Training, and Communication. Received my CSM award through Scrum Alliance after getting near-perfect score on the exam. Shifted my career path from retail management to technical systems expert because I thrive on interactive learning, appreciate the space it allows for creativity, and enjoy growing with teams that make differences.I'm a huge basketball fan, even though rooting for the Timberwolves can be a nightmare. I appreciate anything relating to cars, will listen to almost any type of music, and love animals.
Listed skills include Microsoft Office, Conflict Management, Systems Thinking, Jira, and 7 others.