Ryan Krepps Email & Phone Number

Marietta, Ga, Us

Atlanta, Georgia, United States

● Contract role supporting the Employee Financial Services and Financial Crimes Risk Management groups.

Remote

● Responsible for independently developing and executing foundational and evaluative B2B UX research for a suite of cybersecurity products.● Updated UX artifacts to reflect changing business objectives, integrating data from market surveys, user interviews, and internal SMEs.● Worked with professional cybersecurity administrators in participatory design sessions to define an updated IA schema for Endpoint Protection (EP) / Endpoint Detection & Response (EDR) products based on their mental models and common work processes, simplifying navigation from 19 discrete items to 4 categories.● Conducted initial, exploratory research for an integrated "security assistant" that led to the development of a new "Single Pane of Glass" dashboard and improved customer security.● Led initiatives to improve accessibility across products by identifying weaknesses and collaborating with the Visual Design team to incorporate WCAG standards into updated style guides.● Developed benchmarking procedures to track products' UX "score" over time.

Greater Atlanta Area

● Worked with distributed team across multiple Lines of Business to plan and conduct user research for B2B and B2C software and hardware products.● Collected and analyzed qualitative and quantitative data to create actionable deliverables for designers, managers, and customers.● Advocated for accessible design practices, conducted accessibility audits for web & native apps, and assisted in the development of an audio interface for users with visual impairments.● Developed and maintained a repository of research findings, tools, and artifacts to support and promote engagement with the growing UX team.● Helped build a "Customer Voice" panel to expedite user recruitment and feedback.● Facilitated design thinking workshops with internal and external stakeholders.● Onboarded new UX hires and led intern cohort groups.

Atlanta, Ga

● Developed tools in Matlab and Visual Basic to analyze raw data produced by UAV simulators.● Designed iterative "mission" scenarios based on results of previous phases of study.● Contributed to the development of new measures for adult intelligence based on applied understanding and experience navigating real-world scenarios. ● Developed documentation of lab processes to onboard student assistants and minimize loss of organizational knowledge.

Atlanta

Human Systems Engineering Branch (HSEB) - Electronic Systems Laboratory (ELSYS)● Developed and conducted evaluations of a prototype camera system for tracking driver attention in order to inform behavior of semi-autonomous vehicles.● Assessed how ergonomic-driven design changes to hand tools affect efficiency and subjective ratings of comfort and ease of use.● Conducted cognitive task analyses of US Naval missions to support the UI design and logic flow of software.

● Analyzing eye-tracking data from a driving simulator● Organizing results into usable data● SPSS coding for data analysis● Hardware testing for sonification studies● Running participants on driving simulators and collecting physiological data

● Research protocol design: Assisted in developing an abductive reasoning measurement from the ground up● Training other assistants on proper procedures● Recruiting and running participants through study protocol● Analyzing data from participants using SPSS and Microsoft Excel● Designing visual models for publications● Tech support: Resolving issues with the study software

● Recruiting and running participants through study protocols● Searching literature for relevant studies● Data collection

Master’S Degree, Human Computer Interaction

Master's Project - "Looking for Group: Facilitating Enjoyable Tabletop Gaming"

Bachelor’S Degree, Psychology