Ryan Kuan Email & Phone Number

Ryan spearheads initiatives to expand and enhance the e-commerce ecosystem by forging strategic partnerships and managing partner relations. His focus lies on identifying and integrating curated dropship partners to diversify and enrich KrisShop’s product offerings.His key responsibilities include,• Partner Acquisition: Actively seeks and onboards new partners and vendors to expand e-commerce categories, ensuring a dynamic and competitive online platform.• Strategic Planning: Develops comprehensive business plans for each category, with a key focus on cost analysis, profit margins, and targeted customer demographics.• Product Strategy Development: Creates and adjusts product strategies based on market trends, sales data, customer feedback, and industry shifts.• Partnership Negotiation: Crafts and negotiates partnership terms with key industry players including retail aggregators and e-commerce enablers to foster mutually beneficial relationships.• Market and Demand Analysis: Continuously analyzes market trends and consumer demand to guide the introduction of new brands and products.• Performance Analysis: Evaluates past performance to refine product assortment and maximize ROI.• Supplier Management: Maintains robust relationships with suppliers to ensure demand fulfillment and product quality, negotiates terms, and manages contracts.• Promotional Strategies: Collaborates with e-commerce and demand teams to devise effective promotional strategies to boost product sales.• Operational Coordination: Oversees partner SOPs for product onboarding, order management, and fulfillment processes.• Customer Experience Enhancement: Works closely with internal teams to address customer issues and enhance the overall shopping experience.• Financial Oversight: Ensures accurate financial reconciliation and timely payments to suppliers.

Singapore

As Head of Acquisition & Onboarding, Ryan’s main responsibility was to drive the overall strategy of hunting new merchants for the platform and aggressively increasing the top funnel inflow. He managed different verticals and optimised them to drive acquisition and onboarding targets, utilizing both internal and external teams to meet KPIs and drive adoption of the platform.Responsibilities:• Strategic Leadership: Spearheaded the overall strategy for merchant acquisition on the platform, significantly enhancing the seller base and platform diversity.• Project Management: Led the development of new acquisition pipelines, coordinating cross-functional teams to ensure operational excellence and a superior onboarding experience for new merchants.• Operational Oversight: Managed daily operations across new and existing channels, continually optimizing the merchant pipeline and innovating channel development strategies.• Trend Analysis: Monitored and optimized acquisition trends, implementing data-driven strategies to maximize effectiveness and reach acquisition targets.• Marketing Development: Utilised and evaluated online marketing channels, driving forward the platform’s acquisition goals through targeted marketing initiatives.• Vendor Management: Improved the operational efficiency of Business Process Outsourcing vendors, enhancing service quality and reducing costs.• Cross-Functional Collaboration: Worked across departments to align strategies and implement goals for merchant acquisition and onboarding.• Partnership Engagement: Proactively identified and collaborated with external partners to forge strategic partnerships and enhance the platform’s market position.

Singapore

As part of the partnerships team, Ryan manages a portfolio of commercial business partners. Besides grooming existing partners to deepen their engagement with the agency, he has successfully prospected and onboarded multiple large brand chains. This is achieved through a consultative selling approach by understanding the partners’ business needs and recommending the relevant programs and grants. He also leads strategic initiatives with commercial partners, ensuring that both internal and external stakeholders’ key interests are met.Being the division lead for key target customer segments, Ryan represents the partnerships division for workgroup discussions regarding outreach interventions for the targeted groups.

Ryan managed the business development and marketing department across the subsidiaries. He is also the designated media spokesperson for the Group.His experience includes performing competitive landscape analysis to formulate strategies in response to the industry's landscape. This includes undertaking new development projects to conduct research for senior management. He is also the project manager for a variety of campaign initiatives. In addition, Ryan's scope of work also covers vendor management and to maintain key business relationships with crucial internal and external stakeholders to ensure lasting partnerships. Ryan also worked with key management staff to assist in their proposals on solving operational issues and ensure that corporate guidelines are aligned.Ryan has strong background and experience in the transportation and automotive sector.

Ryan first joined Premier Corporation as a management trainee where he was rotated across various departments (i.e. Corporate Finance, Human Resources, Sales and Marketing, Operations, Customer Service, Property Matters) to gain experience and knowledge in critical job functions across the organization. He participated in senior management meetings to obtain insight into the Company’s strategic direction, management’s strategic planning and decision-making process. Besides being tasked on special projects, Ryan also assisted in preparing the monthly management reports.In addition, Ryan oversees the newsletter team and maps out the creative approach and content management.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Diploma In Architecture, Architecture