Ryan Lavender Email & Phone Number

Little Rock, AR

Manage the day-to-day operations, including support and development, of the Essentia care record. Oversee all Essentia clients and assist the account management team in continuing our relationship with those clients. Serve as intermediary between clients and corporate headquarters. Serve as contact for all invoice-related questions. Act as primary contact.

Little Rock, Arkansas

• Assisted the CEO with daily operations and strategic direction for the future of LWSI.
• Coordinated development priorities for the ONC’s meaningful-use certification for healthcare product in 2011 and 2015.
• Performed Essentia care record demonstrations to prospects of the sales team; sales grew company’s revenue.
• Assumed the responsibilities of CFO, including the following:o Managed the day-to-day operations of the accounting department regarding accounts payable, payroll, fixed assets, and human resources.o Performed monthly.
• Provided assistance to the CEO with the due diligence process for the sale of LWSI to Netsmart Technologies.

Little Rock, Arkansas Area

• Oversaw priorities of all departments, including support, development, implementations, technology services, and sales.
• Put into effect an internal project management tracking system for project implementations.
• Implemented a new human resource/time tracking system to assist with PTO approval and tracking.
• Set up an “Essentia Expert” program, which provided for utilization of customer experts to help in the sales and implementation process; this benefited both LWSI and customers.
• Set internal metrics to improve customer support numbers and assisted in building the team to meet those metrics, thus improving customer satisfaction.
• Grew LWSI’s recurring revenue.

Little Rock, Arkansas Area

• Organized weekly critical issue meetings for management team to inform managers of major company-wide issues. Led quarterly one-on-one meetings with director and CEO to review and set priorities for the various.
• Began a tracking program to track productivity of the development team.
• Screened and interviewed potential LWSI associates.
• Set up new associate accounts, security and work environment.
• Performed software training on the following:o Essentia: CIS/EMR; Portal, Human Services I and II, Human Resources, Business Intelligenceo HelpSystems: Viewpointo Symtrax Compleoo Cardiff Liquid Officeo IBM: System I.
• Coordinated the planning and implementation of eight of LWSI’s National Users Conferences (2003-2014).

Little Rock, Arkansas Area

• Oversaw transition time entry and support issues from a command-line application to GUI.
• Helped implement a system to accurately account for issues facing LWSI.
• Established a PC/server refresh program and coordinated LWSI backups offsite location.
• Installed Lotus Notes/Domino as the primary mail server for LWSI and clients.
• Assisted with merger of Professional Networks (ProNet) into LWSI.

Little Rock, Arkansas Area

• LWSIweb development: totally redesigned the Essentia user interface to achieve graphical “look and feel” of the software.
• LWSIprint development: determined software output to achieve graphical “look and feel.”

Little Rock, Arkansas Area

After-hours printing for finance departmentTechnical supportWeb-site design