- Conceptualized and implemented targeted outreach strategies and personalized communications, pitching directly to clients and achieving a top conversion rate of 95% through effective negotiation and follow-up.- Cultivated and managed relationships with key stakeholders and prospective clients, significantly boosting client satisfaction and maintaining a retention rate of 85% while enhancing strategic partnerships.- Coordinated and executed marketing campaign operations, optimizing strategies and ensuring successful implementation to increase program visibility and seller engagement.- Developed and delivered educational materials on policies, marketing campaigns and operational procedures, improving client knowledge and performance.

• Facilitated and coordinated Razer Smart Home product launch. Crafted promotional strategy and saw through execution and implementation.• Worked closely with the global and cross-functional teams for the creation of creative and promotional assets, copies and social media content• Liaised with partners on product development and design discussions as well as preparation for go-to-market• Performed market analysis and research on the latest trends & evaluated competitor marketing and digital content• Prepared marketing materials and presentation decks, development and execution of marketing operations and strategy

• Spearheaded projects in collaboration with E&Y, W Hotel Singapore and One Farrer Hotel Singapore; Curated lifestyle event for >250 pax, generated >$10,000 in gross revenue through direct sales and outreach• Elevated brand equity by establishing and managing strategic corporate partnerships with vendors such as 1925 Brewing Company and media such as Honeycombers and Her World• Worked in tandem with marketing team to structure specialised products and create bundle promotions, increasing product uptake and sales of component items by ~15%; boosting overall revenue streams by ~5%• Optimised company SEO capabilities through proposals and pitching to external stakeholders, increasing company’s visibility on search engines

• Responsible for gathering sensitive data for 2021 CLFS survey through persuasion and communication skills• Performed consistently as top 10 highest completed surveys daily• Performed required work with incident rate of <1%; adhered to necessary regulatory requirements in 100% of calls

• Collaborated with a team of brand representatives to establish strong customer relationships• In charge of Men’s apparel section, ensured high quality, efficient service• Responded promptly and resolved interpersonal issues on the ground• Enabled smooth running of daily operations