Diploma qualified senior IT Support Analyst with more than fifteen years’ experience supporting and troubleshooting Windows-based environment within a large organisation in the health sector. Extensive experience working with dozens of technical applications to support multiple projects, initiatives and support services. Experienced team member with excellent communication skills and a reputation for providing outstanding customer service. Recognised skills include: Application Implementation, Migration and Decommissioning; Configuration Management; Process and Procedure Documentation; Team and Client Training; User Access Management; Remote Software Application InstallationStrong knowledge supporting Windows 7 & 10, Microsoft Office, Windows ServersWorking knowledge of:ITIL methodology: Incident, Change, Problem and Knowledge ManagementPRINCE2 methodology: Principles, Themes and Processes within a Project EnvironmentMicrosoft Project, Active Directory, Exchange and Networking