An enthusiastic, self-motivated, and dedicated operational leader with 12+ years’ experience working in contact centres. I have strong experience in people leadership, operational management and business improvement. I am committed to delivering high-quality and successful results, whilst ensuring a positive work environment.Throughout my career, I have led key initiatives and projects to support innovation and optimisation within the business, improving both contact centre performance and business profit. I have a solid understanding of contact centre performance measures and KPI’s, ensuring that the business succeeds in delivering customer focused outcomes.