At VML, my focus is on fostering growth and building brand and customer experiences that resonate. As a dedicated client and business lead, my mission is to apply Human-Centered Design principles, ensuring that integrated teams are empowered to ideate and execute transformative campaigns. Our collective efforts have elevated brand and customer experiences for Wendy's, City of Hope, Intel, Resideo and Kimberly-Clark, through strategic initiatives and meaningful collaborations.Leadership opportunities at VML honed my ability to drive business objectives, working alongside stellar teams to create experience driven and impactful work. My role is anchored in strategic growth and leveraging cross-functional expertise. With a strong background in customer experience, digital products, CRM, Loyalty and business development, I thrive on uniting talents across disciplines and cultivating partnerships that lead to innovative solutions and sustained client success.

I am responsible for managing overall commerce business initiatives and to ensure all team members are working together to deliver superb work to our clients. This role offers me the ability to be a strategic leader to both the internal team and to the clients we serve. Roles and responsibilities include managing activity with the account and creative team, finance management, strategic thought leadership, and client service.

As a creative and strategic thought leader with a positive outlook and action-oriented focus, I am responsible for the relationships with our clients as well as representing the department within the agency. As the Account Director, I work to ensure client success and business growth through digital marketing. This position offered the opportunity to be a leader within the agency, running point across our various set of clients, accountable for career growth of the account service team and responsible for department financials. I collaborated with all departments across the agency to develop, implement and continually refine processes. With a passion of building and growing relationships by working with partners, colleagues and clients on identifying new opportunities, achieving goals and being a proactive and trusted partner. Being a team-oriented person with energy and excitement for the values and culture that our company offers. Achievements to date include:• Department net profit growth of 118% in 2016• Developed and implemented internal and external processes including New Business Planning and New Client Onboarding• Implemented department structure and job descriptions, career growth planning and supported the team by working with them to accomplish their personal/professional Key Performance Indicators

Account Service representative working with clients, partners,and creative teams to develop, plan and execute comprehensive consumer engagement programs for CPG brands.

Part of the project and event management team responsible for creative aand logistic development of events to execute for clients in various industries including; telecom, global hospitality, automotive, and the 2012 Olympic games.

Responsibilities included overseeing prospective and current client relationships, served as the project and/or campaign leader, and worked on all sales and marketing strategies and initiatives. Other activities included: managing and coordinating the Fresh ID schedule, participated in strategic and creative brainstorming activities, provided weekly progress reports on the prospective and current pipeline, worked directly with the CEO and assisted with day to day operations, and updated the Fresh ID blog and social networking connections.

As the Youth Prevention Specialist, it was my job to cultivate news-worthy PR for Tri-County Mental Health Services and the nationally recognized organizations associated with it (Northland Coalition and Youth With Vision). At the core, it was my job to concept, create and execute evidence-based programs and campaigns that promoted prevention education of substance abuse. With TCMHS, I was able to plan numerous successful fundraisers and events with respected individuals from the Kansas City, Kansas and Missouri community. I was given the opportunity to educate the youth, community members, law enforcement and elected officials while promoting the importance of substance abuse prevention for our youth.