Ryan Leveque, Crme, Chdm, Chrm Email & Phone Number

Weston, Florida, Us

Miami, Florida, Us

- Led integration efforts of twenty properties for revenue management team in order to configure system, educate subject matter experts, and monitor overall performance of IDeaS G3 RMS platform,- Facilitated technology project to create parameters and framework for IT team to redevelop homegrown CRS with best-in-class components to integrate with G3 RMS and effectively price all-inclusive room products, - Initiated and developed data-driven approach to optimize portfolio TravelAd budget for nine Caribbean markets resulting in an ROI increase from 9:1 to 44:1 within a seven-month timeframe, - Interpreted data sets to identify trends, patterns, and anomalies, contributing to informed budgets, accurate forecasts, dynamic pricing decisions, and consumer facing promotions,- Partner with internal operations and external design stakeholders to analyze displacement, revenue opportunity, and to schedule projected renovations or property improvements; and,- Strategized, researched, and executed technology enhancements to broaden distribution, increase direct web conversion, connect booking engine, and leverage dynamic pricing for Villa portfolio.

Bethesda, Md, Us

- Repositioned property segmentation to reflect cohesion between demand, OYv2 RMS, and strategic discount percentages to drive top line revenue and increase revenue system adoption, - Revamped GPO group pricing tool to alleviate number of leads sent to business evaluation and deliver realistic seasonal rates/minimums, thus garnering most improved BE percentage in the Florida market for July and August 2019, - Partner with sales teams to utilize straight-line mentality to price group appropriately for seasonality and streamline meeting space,- Leveraged W Residential Program with Long-term stay pricing to achieve over 20% extended stay occupancy,- Continuously guided property’s room revenue through challenges surrounding the coronavirus; and,- Created an innovative WET Deck layout and pricing format to increase daybed and cabana rental while driving B&F revenue, increasing year over year rental sales by $450k.

Bethesda, Md, Us

- Developed opening placement strategies including: retail price positioning, market rate integrity, experience packaging, eCommerce/eChannel completion, and local rate creation (largest US property opening in 2017), - Transitioned property from Legacy One Yield to OYv2 for new properties in the first wave of implementation,- Creates and develops relationships with travel partners and local resources to promote hotel offerings,- Consistently completes weekly, monthly, and extended forecasts,- Regularly distributes analysis pertaining to STR performance, current market trends, and future outlooks to all stakeholders, and;- Continued involvement with Alma Mater and University students through mentorship, professional education, recruiting, and field related scenarios.

- Developed business model, branding, vendor agreements, and contracting documents from the ground-up for eight bedrooms, thirty guest vacation rental property outside of Naples, Florida, - Created consumer testing surveys to assist website designer in creating and launching guest-facing website with customer data capture, - Successfully deployed social media marketing content and branding to correlate with newly launched website and updated photography; and,- Sought out new partners in transportation, event management, culinary, and watersports rental to enhance the guest experience and bespoke offerings of the property.

Merrillville, In, Us

- Orchestrated revenue strategy for clustered markets inclusive of hotels in Austin, TX, San Antonio, TX, and Salt Lake City, UT, and San Francisco, CA with properties located in suburban and airport locations exceeding budgeted value by more than $40M for 2017,- Developed strategies to shift market share from competing hotels while maintaining positive growth amongst cluster hotels,- Worked closely with on-property team members to ensure optimal revenue strategy related to channel mix, pace reporting, and overall profitability of group business, and;- Recreated and deliver tangible training materials related to revenue generation tools and functions for newly acquired sales and executive leaders for the organization.

Chicago, Illinois, Us

- Oversee portfolio pertaining to a majority of Marriott properties with an inventory exceeding 1400 rooms across eight markets through the utilization of MARSHA, OneYield and High Performance Pricing;- Educate team members on various processes or tools to assist in meeting growth goals and budgeted expectations including rewards processes, sellout execution, and revenue generation techniques; - Continuously critique strategies and implement successful ways of increasing overall RevPAR in thriving and distressed markets that are in conjunction with the individuality of each property; and, - Work with marketing to develop tactics that will stimulate e-commerce business specifically TravelAds through Expedia and Marriott’s PLUS system.

Merrillville, In, Us

- Oversee staff of more than twenty guest service representatives and bell personnel to ensure that Guest Service Scores are continuously rising with results showing a 2% increase within the brand and climbing to the top 3% to this point;- Manage perfect sell/oversell situations to provide for the maximum amount of revenue generation for the hotel by seeing that all rooms are filled at a fair, but profitable rate;- Forecast room sales and occupancy ten days from arrival for scheduling purposes of operations and F&B team members,- Optimize scheduling procedures and shifts while maintaining guest's needs and saving more than $50,000 to budgeted front office labor,- Lead organization of hotel upgrades and improvements including Mobile Check-In, lock and key systems, and internet hardware,- Order supplies from various hospitality vendors to keep stock of guest and employee supplies,- Complete various reports that pertain to financial aspects of the hotel and credit card matters; and,- See that all guest issues are handled in a timely, professional matter by all individuals involved.

Merrillville, In, Us

- Process and handle guest check-ins and check-outs through various Fosse and Marsha functions with the highest quality customer service;- Actively compete in sales incentives that helped build customer loyalty and improve the guest experience;- Complete daily reports to ensure rate accuracy, prepare for VIP arrivals, satisfy guest requests, and pre-block duplicate reservations;- Provide rebates and post charges for ranging services and purchases to guest folios; and,- Perform concierge duties by answering questions regarding hotel amenities, arranging transportation, local attractions for groups of all sizes, and tour bookings throughout the city.

Merrillville, In, Us

- Worked closely with revenue managers to become familiar with the techniques and programs used on a daily basis to optimize rates by becoming familiar with programs such as OnQ and MARSHA within various full and select service properties at the corporate level;- Designed spreadsheets in Excel that correlate with STR reports and Essbase generated materials to show trends for a three year span that allowed revenue managers to compare year-over-year data; and,- Participated in weekly yield management meetings to discuss things such as RevPAR, indexes, trends, and upcoming events within the market while developing knowledge about corporate reservation systems.

- Tour and educate up to ten potential members at a time while explaining club offerings and specials- Track statistics of daily and monthly sales in order to process commission invoices- Determine new marketing strategies and initiatives in order to increase club membership quantity

- Provided quality customer service by assisting members and guests with individual customer service needs including reservations, membership applications, information sharing and contractual maintenance- Provided inventory control and system maintenance for Mystic Tanning service and systems- Proposed and initiated a paper recycling program in conjunction with current sustainability initiatives

Hammond, Indiana, Us

- Rotational operations internship that included all aspects of the CVA. - Time spent in all departments to further knowledge and gain a better understanding of the hospitality industry as a whole. - Worked with specific departments such as marketing, finance, accounting, sporting events, special events, and social media.

Bachelor Of Commerce (B.Com.), Lodging Management

Business Administration