Ryan Linehan Email & Phone Number

Washington, DC, US

Rockville, Maryland, United States

• Develop and execute strategic sales plans to achieve revenue targets and market share growth. Lead and mentor the sales team, fostering a high-performance culture.
• Identify and pursue new business opportunities, build strong relationships with key clients and partners, and expand the company's reach within the cybersecurity market.
• Stay abreast of emerging cybersecurity threats, technologies, and trends, and translate this knowledge into actionable sales strategies.
• Understanding of the company's cybersecurity products and solutions, their unique selling points, and the competitive landscape.
• Work closely with marketing, product development, and technical teams to ensure alignment on sales initiatives and product positioning.

Washington D.C. Metro Area

• Implementing small business and home networks. Structuring server based operations for all forms of data.
• Film, video, music, and photography archiving. Digitizing all mediums to meet tomorrow’s media standards.
• Remotely supporting 100+ computers around the world. Protecting and troubleshooting any issue for each client, at a moment’s notice.
• Synchronous networking between business, home and mobile devices.
• Contracting and hardware implementation.

Washington DC-Baltimore Area

• Stood up a support org including the implementation of tech stack, process, identifying hiring needs, reporting, and management of escalations and customer feedback.
• Inherited a ticket backlog of 400 tickets & implemented escalation strategies to reduce backlog queue to 15 tickets within 60 days; maintained target backlog of 15 or less tickets for duration of tenure.
• Achieved the following service targets: average first contact resolution within 2.5 hours (annual 7500 tickets per year and an average of 30 tickets per day); average first response for email/chat inquiries within 15.
• Measured metrics over time, daily, weekly, quarterly and provided reports to leadership.
• Investigated shipping and receiving errors and implements corrective action plans.
• Transformative leader through change; built morale and camaraderie while scaling for the future.

Washington D.C. Metro Area

• Follow-up on inbound marketing leads and identify qualified opportunities providing appropriate levels of information at the right time for interested prospects.
• Be responsible for educating and developing prospects leading to hand-off to sales teams.
• Create target prospects lists and penetrate key accounts.
• Cold call into prospects generated by variety of outside sources.
• Identify key players, researching and obtaining business requirements, and presenting solutions to begin sales cycle.
• Profile strategic accounts identifying key individuals, researching and obtaining business requirements and presenting solutions to start the sales cycle.

Washington D.C. Metro Area

• Stay informed and up-to-date on technological advancements.
• Manage security, backup and user help systems, making changes or adjustments whenever needed to ensure the integrity of the systems.
• Meet with department heads and others on a weekly, monthly or quarterly basis to give updates and request support when needed. When problems need to be resolved, meet more frequently as needed to return systems to.
• Develop computer information resources, paying special attention to areas such as strategic computing, data control and security, and disaster recovery.
• Assess computing needs, system weaknesses and requirements by consulting with users, technicians, vendors and management.
• Participate in staffing actions and decisions, including recruitment, hiring, supervising and training new hires.

Washington D.C. Metro Area

• Production Coordinator for Great White Highway, a Discovery Channel Shark Week Special; credited.
• Submitted Great White Highway to JAWFEST, BLUE Ocean Film Festival, & 65th Annual DGA Awards.
• Executive Assistant to Robert Nixon, director and CEO of True Blue Films, Inc.
• Coordinated calendar events, meetings, screenings, and travel arrangements.
• Manage events for Earth Conservation Corps, Wings Over America, and a SEA (Sylvia Earle Alliance) meeting.

Akron, Ohio

• Evaluate hardware for physician's offices to prepare for implementation.
• Implementing networks and Electronic Medical Record Software around the Midwest, United States.
• Consult for the company's Ohio office, proposing changes to improve the functionality and synchronicity of the company's multiple office locations. (Akron, OH & Boston, MA)

Columbus, Ohio Area

• Control cameras manually and remotely during live TV broadcasts.
• Function as a five person team, to manage a vast set of controls.
• Boom Operations.
• Film editing on AVID Media Composer.

Columbus, Ohio Area

• Research relevant news for the student body giving them information on the area and current events.
• Direct, shoot, edit, and produce personal and team lead projects.

Columbus, Ohio

• Troubleshoot personal computer and home theatre electronics.
• Provide asset protection for the company allowing for a safer shopping experience.
• Help customers with their technology questions leaving them knowledgeable on their purchase.

Lancaster, Ohio

• Transport patients to the proper surgery site preventing delay to seamlessly function as a team.
• Provide assistance to physicians allowing them to focus full attention on the patient.
• Prepare the operating rooms for different surgeries. Organize surgical instruments and anesthesia equipment.