Ryan Lisbon Email & Phone Number

Adelaide, Sa, Au

South Africa

As a CSM, had a key leadership role responsible for the operational health and delivery excellence of our supported customers. Lead monthly, quarterly & annual reviews, drove project excellence to improve our Net Promoter Score (NPS). Process-oriented, adhering to procedures, to navigate operational challenges expertly. My role embodies a "One NCR" & "Customer Obsessed" approach, being a single point of contact for all NCR operations, execution, and delivery requirements. As a CSM I am responsible in building customer relationships, understanding their current and future business requirements, promote confidence in NCR's solutions/offerings, to drive continuous improvements initiatives and provide customer-specific analysis/reports, with the primary focus to improve customer satisfaction, delivery, and profitability.

South Africa

AMS is a South African tech services company. It offers managed IT services, technology integration, and hardware and software support, aiming to drive business transformation across various sectors including Finacial & Information Technology. As An IT Service Delivery Account Manager oversaw daily operations of customer accounts end to end, ensuring efficient service delivery and maintaining relationships. While managing the design and development of IT systems, facilitating in monthly meetings, and monitoring Service Desk operations. Handled procurement of hardware, software, and support services, and acted as the first escalation point for support calls or service requests to my customers. Primary goal always trying to improve service quality, customer satisfaction, and profitability.

South Africa

Project Management & Change activity Co-ordination- Managing teams to maximize potential and achieve project objectives-Committed to meeting deadlines and deliverables-Perform coordination of scope of services changesVendor management-Co-ordinated and planned with 3rd party vendor’s/business partners to co-ordinate changes/projects in and throughout country- Cooperation with Third Parties for incidents related to Eligible Machines and Eligible Program- Knowledge transfer -making one resource available during business hours for discussions with customer as required.Inventory Management & Tailored Invoicing-Act as the Single point of contact for escalation and will drive the resolution of hardware issues involving warranty coverage.- Drive the procedures to synchronize inventory and products covered by warrantyCommunication-Manage critical situations handling- Providing and implementing customer satisfaction surveys to track and monitor the performance of goods/ services as well as seeking was to improve with services provided- Ability to communicate well with top management executives and distribute information accordingly amongst staff members and employees- Good Interpersonal skills with diverse ability to level with all individuals- Ability to present information and gain focus of members in meetings- liaising with internal organizational departments, call agents, supply chain, Finance , Billing , Business improvement all to manage the customer expectations accordingly- Adjust presentation language for clients to understand easier- Following up information distributed across personal- Provide operational and service delivery reports

South Africa

Worked Part Time at an Event company

South Africa

Kachan marketing is a SME cosmetic company that supplies customer with a range of skin product for face and body, specializing in scar repair products…I was the Logistics Manager.In charge of the logistics department, invoicing, effective Time Management, packaging of products to be delivered, Developing and Maintaining Close Customer Relations.In charge of delivering products to customer/client Locations all around JHB and Pretoria

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

BCom-Marketing Management Degree (BCom)

Bachelor Of Commerce - Bcom, Business, Management, Marketing, And Related Support Services

National Certificate, General Studies

National Certificate