Ryan Loh Email & Phone Number

Singapore

Singapore, Singapore

Singapore

- Financials budgeting & forecasting - Resource planning and management- Managing internal and external stakeholders- Devise, revise and improve business processes

1 Depot Close, Singapore

- Lead Project Management Office- Lead and manage Application Delivery team- Devise, revise and improve business processes for SR management- Resource and financials forecasting & budgeting

Singapore

- Handles and coordinates all service requests with client and internal delivery team- Negotiation with client on SR costing and delivery schedule- Work with delivery team to ensure all SRs are delivered according to timeline- Resource and financials forecasting & budgeting- Lead monthly Change Control Board meeting with client- Devise, revise and improve.

• Leading Project Manager for global fleet management system
• Project management and end-to-end implementation of Global ERP & Fleet Management system
• Requirements gathering with stakeholders to address their business and technical requirements
• Resource, timeline, budget management for projects lifecycles with external and internalstakeholders
• Vendor management
• System testing and integration

Singapore

• Achievement: Global ABM (Account Business Management) Team of the Year – Silver award
• Identifying and devise plans and processes to recover revenue leakage
• Engaging client to negotiate, manage and resolve billing disputes
• Devise, training and revise business process for management of billing disputes
• Creation of access database for reporting processes and auditing

Singapore

• Achievement:SOE Individual Excellence award for the month of Aug 2012
• Devise and revise business processes and plans for asset management
• Management of Software Service Requests
• Engaging internal & external stakeholders on software management related issues
• Requirements gatherings and UAT for system roll-out and enhancements
• Managing the software licensing for clients

Singapore

• Analyze, devise and propose new or improving part of HP’s business processes with theirpartners and end users
• Liaising with regional teams and other stakeholders (such as the testing, IT team and otherbusiness units) to design and improve better systems and business processes
• Supporting regional and internal team on operations and process issues
• Working with partners, account managers and finance to resolve partner’s dispute on claims &programs related issues

Singapore

• Working with database in the areas of data cleansing, data extraction and execute deduplication,matching & linking of data in accordance to users guideline
• In-house database administration & maintenance (Updating, retrieval, database hygiene & etc.)
• Manage team of Telemarketer and Data Entry staff on assigned projects
• Manage customer intelligence platform and other portal projects with local and regional projectpersonnel
• Manage and execute internal project team… Show more
• Manage and execute internal project team initiatives at local level

Singapore

• Creating and maintaining access databases for reporting and trend analysis
• Collate, analyse and report quality related data and statistical reports
• Implement quality related projects, programmes and activities
• Coordinate and communicate with both internal and external parties on the participation ofquality related activities
• Guide, support and facilitate project work for Improvement teams
• Administer and maintain department's record system

Singapore

• Led a team in managing registries daily operations
• System administration and data management
• Data trend analysis, auditing & cleaning
• Gathering of users’ requirement and specifications for system enhancements
• User Acceptance Testing
• Staff and vendor management

Bachelor Of Computing & Information System, Management Information Systems, General

Diploma In Mechatronic Engineering, Mechatronics, Robotics, And Automation Engineering