Ryan Sanborn Email & Phone Number

Hanover, Md, Us

Coding AI chatbot models using Python. Testing and evaluating AI language models.Collaboration with in-house technical staff to analyze the IT infrastructure, systems, or applications and provide strategic advice to implement the best technological solution to meet the needs of the business.• Provided process improvement methods regarding change management system to cut approval time by 2 weeks while reducing outages caused by miscommunication by 18%• Provided automation measures to reduce manual steps involved in data transfer between multiple applications and master SQL DB• Provided best practice recommendations for monitoring all IT-related systems and functions

Us

Oversee all aspects of a mid-sized ITM/ATM department for a 10-billion-dollar bank. Provide Technical and Solutions Architect roles for application onboarding, design, implementations, and re-designs. Change Manager for IT department. Mentor, L3 support, and dotted line leader for a team managing application platforms hosted on Azure, SaaS, and internal. Product Owner, and Architect for GWB's Intranet, Internet, SharePoint, Mobile Device Management, Application and System Monitoring, Application Automation, Invoicing, eBanking, Mobile Banking, Video Banking, and System Data Correlation environments. • Level 3 escalation for all business application platforms, monitoring, and SharePoint. • Developed, implemented, and managed automation, monitoring, and integration solutions via shell scripting, APIs, and hosted products for all IT environments.• Identified loopholes and rolled out process improvement plans for SSTM support model reducing outage durations by 52%• Performed continuous analysis of the operations and efficiency of the IT group, recommending, and implementing process improvements.• Monitor the overall performance of team and services provided.• Responsible for technology roadmap regarding SSTM and Application Support• Manage continuous process improvement to enhance work efficiency.• Designed and implemented audit-approved change management environment following ITIL best practices.• Managed architecture and design for monitoring, automation, application development, and deployment as well as Mobile Device Management functionalities for Maas360 and Intune, environments• Transformed ATM security solution to include fraud and skimming protection on all ATMs. • Led Intranet migration project to a 'World-Class' intranet solution, merging the intranet and SharePoint environments with MangoApps.

Menlo Park, Ca, Us

Developed, implemented, managed, and provided, L3 support for the mobile management solution allowing drivers to utilize mobile devices to manage their routes. • Product Owner for AirWatch Mobility suite• Technical Architect of the Mobile Device Management environment for all devices at RTI. • Designed and implemented a custom Mobile Device Management solution allowing drivers to utilize mobile devices to manage their routes.• Promptly analyze and resolve development and field issues.• Provide component administrator training and support for the AirWatch environment.

Sioux Falls, Sd, Us

Providing care and support for Billion’s current and potential customers regarding their automotive needs. Private and fleet automotive sales

Minneapolis, Mn, Us

Provide Project oversight and technical and Solution Architect roles for large platform implementations and integrations. Direct line leadership over the engineering and development teams. Review lower-level architecture designs, mentoring and aiding when needed. • Product Owner, Manager, Technical/Solutions Architect of the Mobile Device Management environment, AirWatch, for all corporate and store locations, managing Android, iOS, MacOS, Windows, and Blackberry devices.• Designed and implemented separate Mobile Device Management solutions for Target stores and corporate devices, including a customized, secure B.Y.O.D. solution for personally owned devices. This was estimated to save over 10,000 employee hours between the two platforms.• Developed custom solutions and automation for Mobile Device Management environment using PERL scripting.• Primary contact and manager for multiple Mobile Device Management vendor relationships• Solution Architect over backup and storage solutions environments.

Armonk, New York, Ny, Us

Designed, implemented, and provided L3 support to Systems Management environments for many large corporate accounts. Function as project manager for future endeavor projects using ITIL practices. Provide mentoring and dotted-line leadership with other team members. Educate technical and non-technical sales force, customers, and colleagues. Partner with customers to guide future development of Systems Management environments.• Product Owner for all owned Tivoli Systems Management segments• Designed and implemented the Tivoli Configuration Manager (TCM) environment, including Inventory, Software Distribution, Activity Planner, Active Directory integration, Change Manager, Enterprise Directory Query Facility, Pristine Manager, Endpoint Manager and Resource Manager for the ING and Ameriprise desktop environments.• Designed and implemented Remote Control environments for the ING and Ameriprise accounts, including a customer-facing solution saving an estimated $500,000 per year in support costs between the two accounts.• Redesigned BSM architecture for the NiSource account saving IBM over $100,000 in penalties.• Designed and implemented Disney’s Data Warehouse solution.• Redesigned Control M management and monitoring solution for the ING account, saving an estimated $100,000 annually.• Designed the first comprehensive database monitoring solution ever implemented on an IBM/IGS account.• Managed all aspects of the Tivoli Enterprise Console (T/EC) and TBSM for multiple accounts, including ESPN and BNSF• Drive the automation of operational activities for Windows and Linux-related technologies.

Amsterdam Zuidoost, Nl

Helped build and support a fledgling enterprise systems management environment by creating automated processes and monitors. Improved practices and policies for the automated ticketing and alerting system. Supported the infrastructure and administration of four reporting tools.• Product Owner for all owned Tivoli Systems Management segments, Control-M, Control-D and EOS.• Established a configuration management framework for servers, endpoint devices, and networks.• Developed customized monitoring solution providing more functionality and flexibility around alerts, automation, and scripted solutions.• Developed and maintained high availability systems in multiple remote locations.• Performed upgrades of operating systems and applications.• Continuous design of systems enhancements