Ryan Lumantas Email & Phone Number

Las Vegas, NV, US

Las Vegas, Nevada, United States

• Provided first-level technical support to end-users via phone, email, and chat.
• Troubleshot and resolved hardware and software issues, including desktops, laptops, printers, and peripherals.
• Assisted users with account setup, password resets, and access issues.
• Documented and tracked incidents in the ticketing system, ensured timely resolution.
• Identified and escalated complex issues to Tier 2 support for further investigation.
• Collaborated with Tier 2 technicians to gather relevant information and provide detailed incident reports.

Las Vegas, Nevada, United States

• Completed over 400 hours of technical lecture and hands-on lab training.
• Practiced monitoring daily backups, antivirus status, shared storage space, and network activity, adjusting network equipment and settings as needed.
• Educated on implementation of system securities and management of organizations’ servers while providing IT support to include providing software and hardware configurations to end-users.
• Analyzed information to determine, recommend, and plan layout for the type of computers and peripheral equipment modifications to existing systems.
• Generated and verified physical security algorithms for software, firmware, and hardware.
• Troubleshot hypothetical incidents by recording detailed information from the “customer” and relaying it to the correct department for further assistance.

Las Vegas, Nevada, United States

• Led 80-member team charged with ensuring technical orders and Air Force compliance.
• Collaborate with transportation, warehouse, and procurement functions to secure needed materials and deliver assets according to schedule.
• Supervised scheduled and unscheduled maintenance for Munitions Material Handling Equipment (MMHE) items worth $645M.
• Led information technology initiative; returned 100 Munitions Integrated Tablet (MIT) to service increasing maintenance operations to 100% capabilities.
• Managed support section equipment turn-in; coordinated with Defense Logistics Agency to remove various items and eliminate backlog to recoup Air Force funds; Guided 100% inventory clearance while overseeing $1.8B of.
• Oversaw quick response teams; eradicating critical defects and prevented 110 cross loads to save 200-man hours a year.

Virginia, United States

• Provided efficient technical support to customers, addressing hardware and software issues via telephone or MS TEAMS, ensuring timely resolution and customer satisfaction.
• Managed wireless capabilities for workstation tablets by negotiating contracts with telecommunications vendors, guaranteeing smooth operations.
• Documented and escalated issues using Remedy and Virtual Enterprise Service Desk (vESD) ticketing systems.
• Built and maintained 200+ SharePoint sites for 4K customers.
• Maintained a comprehensive log of customer support calls, identified recurring issues, and generated reports highlighting trends to drive proactive problem-solving measures.
• Developed user-friendly documentation and operational instructions to facilitate ease of system usage.

Beale Air Force Base, California, United States

• Training course developed to provide the Air Force munitions community with advanced training in mass combat ammunition planning and production techniques. It uses a combination of in-depth classroom instruction.
• Instructed 8 classes a year (640 students) covering operations planning and advanced equipment preparation.
• Conducted leadership/followership developmental briefs for groups of 80-100 people.
• Coordinated with organization headquarters to plan and execute $112M annual budget.

• Managed resources, including munitions, personnel, equipment and facilities
• Managed hazardous material through quality, surveillance and inventory processes
• Maintained and reconditioned munitions, including bombs, missiles, demolition, small arms and associated components
• Used systems and information technology to collect, input, process and analyze data

Master Of Science - Ms, Cybersecurity And Information Assurance

Information Technology

Acquired CompTIA A+, Network +, Security +, CySA+

Bachelors Cybersecurity Technology, Information Technology, A

Associate'S Degree, Instructor Of Technology And Military Science

Associate Of Arts - Aa, Munitions System Technology