At Doohickey AI, a Techstars portfolio company, we are building the first AI-native approach to application & data integration, designed to help deliver integrations without integration projects. We believe that the services-heavy system integration providers and iPaaS vendors are expensively not solving this problem. We're building a fundamentally new type of integration product to solve it once and for all.If you're interested in learning more about what we're building, check out doohickey.ai. If you're interested in helping us solve a decades old problem, reach out to me directly.

As Chief Operating Officer I had leadership responsibility for all go-to-market functions (marketing/sales, product delivery, onboarding/support) for the nChannel's commercial customer portfolio, focused on SMB to mid market retailers, eCommerce merchants, and distributors/wholesalers.Highlights:* Launched new iPaaS product, which began development as VP Product, that generated 90% of newly contracted recurring revenue during the first six months in market* Helped sales reduce average time-to-close from months long to below 30 days by redefining product marketing collateral, product positioning, and pricing model* Reduced churn by 66% in about 6 months by building a culture of customer empathy, accountability for customer satisfaction, and focus on the right metrics* Doubled quarterly expansion MRR in three quarters* Owned key strategic alliances (two of which did not previously exist) that accounted for over half of new subscription revenue since established

As Vice President, Product at nChannel, I overhauled an underperforming product development team into one that launched a new flagship product, executes a mature Lean/Agile process, holds themselves and other teams accountable for cross-functional collaborative product development, and embodies a customer-first culture.Highlights:* Oversaw a technology strategy overhaul that included adoption of containerization, microservices, modern DevOps philosophy, and open source* Rolled out a mature Agile process that blends strategies from Lean, Scrum, SAFe, and design thinking principles* Overhauled product portfolio, retiring failing products and integrations, and launching new ones that generate profitable business

As Director, Digital Marketing at nChannel, I owned all digital channels and lead generation, which at the time accounted for the vast majority of revenue for nChannel’s commercial customer portfolio. This included building processes for executing inbound/content marketing, effectively leveraging web analytics data and A/B testing, and adopting growth marketing best practices.Highlights:* 500% web traffic growth and 360% lead growth in 18 months, driven by inbound/content marketing execution* Managed NetSuite CRM and Hubspot implementations, deploying best-practice sales and marketing operations processes* Re-architected the entire marketing technology platform, including Web CMS, marketing automation, digital analytics, and various other technologies

Author profile and links to contributions: http://www.cmswire.com/author/ryan-lunka/

As a consultant with CITYTECH, I deployed enterprise digital experience technologies and operational processes. My expertise was the Adobe Marketing Cloud, specifically Adobe Experience Manager and the technologies that typically rolled out alongside AEM.Highlights:* Technical ownership over AEM deployment to Fossil Group (for Skagen.com), including proper integration with IBM Commerce and IBM Coremetrics and rolled out new operational processes for content management* Spoke at industry events about content strategy and tag management within AEM on behalf of CITYTECH* Lead build-out of digital strategy services to complement CITYTECH's well reputed technical implementation services* Held a variety of project roles, including development, architect, and business strategist

As a consultant with Cardinal Solutions Group, my area of expertise was deployment of digital customer experience technologies, specifically in the Adobe portfolio, including Adobe Experience Manager, Adobe Flex, and Adobe LiveCycle.Highlights:* Led practice development in Experience Manager for CSG and managed company’s first AEM project* Helped Adobe and Acquity Group get ATT.com live on AEM and ATG in advance of a new iPhone launch--at the time it was the largest commercial deployment of AEM to date* Built out and led the Columbus office's "future stars" development program for mentoring college hires* Evangelized using Agile processes to deploy Adobe LiveCycle deliverables, a practice that had previously only used waterfall methodologies at CSG

As a freelance consultant, I worked with a regional semi-pro baseball team and a regional plumbing supplier to deploy content managed websites. Both websites included an updated digital brand and new functionality to assist business users with updated web content.* This was all done as side project work while working on my BBA in Management Information Systems

As an intern with Progressive, I provided tier 2 network support from Network and Telecom Operations Center and enterprise data center. This included troubleshooting complex network infrastructure issues, adhering to service level agreements, and learning about networking and telecommunications technology.